AI for Work
Search across silos. Automate workflows. Orchestrate AI agents. Govern with confidence.
learn more
AI for Service
Leverage Agentic capabilities to empower customers and create personalized experiences.
learn more
AI for Process
Streamline knowledge-intensive business processes with autonomous AI agents.
learn more
NRF Show generally refers to Retail’s Big Show, which is the flagship annual conference and trade expo organized by the National Retail Federation (NRF). It’s held at the Javits Center in New York City.
NRF Show generally refers to Retail’s Big Show, which is the flagship annual conference and trade expo organized by the National Retail Federation (NRF). It’s held at the Javits Center in New York City.
Talk to an expert
Not sure which product is right for you or have questions? Schedule a call with our experts.
Request a Demo
Double click on what's possible with Kore.ai
.webp)
Resources Hub
Explore our Resources hub for guides, whitepapers, webinars, case studies, and more to unlock insights on agentic workflows, AI agents, and AI solutions.
AI Insights
The Decline of AI Agents and Rise of Agentic Workflows
Not long ago, fully autonomous AI agents were hailed as the future. These systems promised to handle complex, multi-step tasks without human intervention.
AI Insight
Learn More
AI agents and tools: Empowering intelligent systems for real world impact
Tools can be described as the hands and feet of AI agents, enabling seamless integration with external systems and processes. This includes capabilities such as web browsing, computer interaction, API access, and beyond.
AI Insight
Learn More
The future of Work with AI
There has been a number of studies on how AI for Work should be introduced. Workers know what good AI looks like, and when it will be useful to them.
AI Insight
Learn More
Mastering the 'Iron Triangle' of generative AI
Discover how Kore.ai redefines the 'Iron Triangle' of generative AI; balancing data quality, model performance, and governance to lead Gartner’s Magic Quadrants.
AI Insight
Learn More
Evolution of generative AI engineering from models to agentic ecosystems
With Gartner predicting that 30% of enterprises will implement AI-augmented development by 2025, the race is on to design not just models, but ecosystems of interoperable agents that deliver measurable value.
AI Insight
Learn More
.webp)
The evolution from prompt engineering to contextual AI in AI systems
Move beyond fragile prompts with context engineering. Learn how context-aware AI agents boost memory, adaptability, governance, and enterprise scalability.
AI Insight
Learn More
MCP orchestration for scalable enterprise AI with Kore.ai
As the Model Context Protocol (MCP) gains momentum, the challenge of governing multiple dynamic MCP servers comes to the forefront.
AI Insight
Learn More
Introducing MCP: a new standard for dynamic AI integration
This AI insight explains the Model Context Protocol (MCP), an open-source standard by Anthropic for dynamic AI integration, which enables AI agents to access external tools and data in real-time, simplifying integrations with a standardized framework.
AI Insight
Learn More
The future of enterprise AI: Why you need to start thinking about agent networks today
AI agents for business applications are evolving beyond isolated LLMs and single AI agent applications. The future lies in humans working alongside AI agent networks—intelligent teams of AI agents that collaborate, learn, and operate autonomously to drive business efficiency and innovation.
AI Insight
Learn More
ABCs of AI: a simple approach to explaining core concepts of AI
This AI insight explains core AI concepts, including AI agents, robotic process automation (RPA), graph data, large language models (LLMS), retrieval-augmented generation (RAG), and the Agentic Spectrum, with the aim of simplifying complex terms.
AI Insight
Learn More
Beyond AI agents: the Agentic X continuum and the future of automation
Instead of jumping straight into fully autonomous AI, a smarter approach is to introduce AI agents gradually, balancing automation with human oversight. Learn how to bridge the AI agency gap, orchestrate AI effectively, and build trust in AI agentic applications.
AI Insight
Learn More
Customer Stories
Major Health Insurer Modernizes Contact Center Operations with Voice AI
Phased transformation powered by Kore.ai improves efficiency, enables agent assist, and lays the foundation for agentic AI.
Customer Story
Learn More
Telecoms Leader Transforms Voice at Scale with AI-Driven IVR Automation
A leading U.S. broadband provider modernized its IVR with Kore.ai AI Agents, boosting automation, reducing costs, and improving customer experience.
Customer Story
Learn More
Global Investment Firm Scales Retirement Plan Support with AI
With Kore.ai’s AI for Service, a global investment firm scaled retirement plan support through intelligent automation—achieving an 85% success rate and $3.1M in annual savings while improving participant satisfaction.
Customer Story
Learn More
Autodoc Transforms Multilingual Customer Support with AI Agents
AUTODOC scaled multilingual support with Kore.ai AI agents—cutting agent workload by 30% while improving customer satisfaction and service speed across 27 countries.
Customer Story
Learn More
Leading US airline reimagines contact center efficiency with agentic RAG search
This leading airline aimed to leverage AI to reduce agent effort and elevate the guest experience, without compromising regulatory compliance or accuracy.
Customer Story
Learn More
Empowering financial advisors with secure, intelligent AI Support
A leading global financial services company needed a secure, intelligent solution that could deliver compliant, personalized support enterprise-wide.
Customer Story
Learn More
Scaling intelligent IT support at a global pharmaceutical leader
This global leader in pharmaceutical innovation needed to modernize how employees receive IT support across a large, regulated enterprise environment.
Customer Story
Learn More
Automating banking workflows with multi-lingual AI agents at leading Middle Eastern bank
This leading bank in the Middle East set out to reimagine banking support with intelligence, scale, and personalization—delivered consistently in both English and Arabic.
Customer Story
Learn More
Leading global bank scales HR support with AI without adding headcount
A leading global financial services institution needed to modernize how HR support was delivered across its international workforce.
Customer Story
Learn More
Boardwalk REIT reinvents contact center service for 30,000+ residents
Boardwalk REIT manages over 33,000 residential rental units across four Canadian provinces. To meet rising resident expectations and operational demands, Boardwalk partnered with Kore.ai to transform its contact center—balancing automation with the personal touch that defines its service.
Customer Story
Learn More
Transforming global HR support at AMD with scalable AI agents
AMD partnered with Kore.ai to transform HR support delivery at scale—quickly, efficiently, and without sacrificing the human touch.
Customer Story
Learn More
RCBC’s AI-driven customer experience transformation
How AI-powered automation redefined customer service and efficiency
Customer Story
Learn More
Blog
Executive Insights Series 01
AI erases the quick questions that once defined daily work. Here’s how leaders can rebuild connection and culture when every conversation carries weight.
Blog
Learn More
Agentic AI in HR: Use cases and real-world examples
Discover what Agentic AI in HR is and how leaders are using it to automate workflows and improve employee experience through real-world use cases and case studies.
Blog
Learn More
AI Observability: Monitoring and Governing AI Agents
Discover why AI observability is essential for monitoring, governing, and scaling autonomous AI agents with transparency, accountability, and control.
Blog
Learn More
What Are Agent Protocols, and Why Every Enterprise Needs Them Now
Agent communication protocols like MCP, A2A, and ACP enable interoperable, secure, and scalable collaboration between autonomous AI agents across the enterprise.
Blog
Learn More
Why Prompt Version Control Matters in Agent Development
Learn why prompt version control is critical for enterprise AI, ensuring predictable behavior, auditability, safer collaboration, and scalable governance.
Blog
Learn More
No-code agent builder platforms: accelerating AI development across the enterprise
Learn how no code platforms and AI agent builders simplify development, boost innovation, reduce costs, and help you build scalable AI solutions easily.
Blog
Learn More
Agentic AI in Banking: Transforming Intelligent Automation and Customer Experience
Discover how agentic AI is revolutionizing banking enabling autonomous, intelligent agents to handle compliance, customer journeys, and operations with governance and agility.
Blog
Learn More
Whitepapers
The executive guide to AI for Work
Strategic guide to bring agentic AI to the core of employee environment, across lifecycles, departments, use cases, and teams, at scale.
Whitepaper
Learn More
Responsible AI framework for your own peace of mind
Navigating the ethical waters surrounds the AI revolution and ensuring you feel confident.
Whitepaper
Learn More
Generative AI 101: a guide to what's hot and what's not
An introduction to generative AI (GenAI) and large language models (LLMs)
Whitepaper
Learn More
Reimagine work at your organization for you and your employees
The 5 critical considerations to amplify employee impact, without adding complexity to your tech stack.
Whitepaper
Learn More
Multi-engine NLP: understand human intents with unparalleled accuracy
Natural Language Processing (NLP) is the hottest technology in AI. It is growing at a CAGR of 21.5% and will reach US$42.04 billion by 2026, according to Mordor Intelligence.
Whitepaper
Learn More
Kore.ai analytics guide
AI agents built on the Kore.ai Agent Platform can handle millions of conversations and transactions across industries and functions.
Whitepaper
Learn More
CXO AI toolkit for enterprise AI success
Gartner predicts that by 2025, 85% of business operations will be AI-driven.
Whitepaper
Learn More
Vendor due diligence: criteria for evaluating enterprise AI agent solutions
AI agent platforms are designed to make it easy for enterprises and developers to build, host, and manage AI agents that can bring instant value to employees and customers.
Whitepaper
Learn More
The Kore.ai Platform guide for Service
The Kore.ai Agent Platform is the industry-leading AI agent platform. It offers a unique blend of conversational AI and generative AI capabilities.
Whitepaper
Learn More
Conversational AI 101
Improve customer and employee relations with conversational AI
Whitepaper
Learn More
How to build engaging experiences for the hybrid/digital-first workforce
With the workplace growing more dynamic by the day, and employee experience taking top priority, it’s important to utilize technology that focuses on catering to employee needs.
Whitepaper
Learn More
How to choose the right conversational AI technology partner
Leverage our experience in enabling organizations of all sizes across various industries with conversational AI solutions to determine all the measures you need to choose the right tech partner for you.
Whitepaper
Learn More
Use AI agents to transform the shopping experience
As a retail store technology leader you must adapt to stay relevant and meet the demands of an increasingly tech-savvy consumer base.
Whitepaper
Learn More
Responsible AI: crafting a future with ethics & integrity
Gartner predicts that by 2025, 80% of call center tasks will be automated, which is double the amount in 2022.
Whitepaper
Learn More
Maximize ROI with transformative generative AI use cases
Leverage our structured framework to identify and implement high-impact generative AI use cases that align with your business goals, drive business benefits, and maximize ROI
Whitepaper
Learn More
Your guide for choosing the right generative AI platform
Technological innovations have reshaped societies and Artificial Intelligence (AI) is making the shift now.
Whitepaper
Learn More
Ten best practices for scaling generative AI
Through 2025, at least 30% of Gen AI projects will be abandoned after proof of concept (POC) due to poor data quality, inadequate risk controls, escalating costs, or unclear business value.
Whitepaper
Learn More
Scale your enterprise with AI agents
AI Agents are not just new AI tools for specific tasks but game changers for efficiently scaling enterprise teams.
Whitepaper
Learn More
Revolutionize Enterprise Search with RAG-Based Enterprise Searchgive
RAG isn’t just a search tool, it’s a transformative technology to revolutionize how enterprises discover, access, and utilize information.
Whitepaper
Learn More
Unlock the Power of Generative AI
Unlock the potential of generative AI with our comprehensive guide tailored for technology leaders like you.
Whitepaper
Learn More
Unleash the power of agentic AI for enterprise workflows
Agentic AI is revolutionizing enterprise operations with intelligent agents that reason, decide, and orchestrate workflows.
Whitepaper
Learn More
Beyond AI Islands: why organizations must unify disconnected tools to decode the art of the possible.
Three out of four tech leaders fear the “silent failure” of AI, where promising investments quietly underdeliver.
Whitepaper
Learn More
Webinars
Agentic Platforms in 2025: Analyst Insights on the Future of Enterprise AI at Microsoft Ignite
Webinar
Learn More
AI Activations - The Intersection of AI, Design Thinking, and Human-Centered Innovation
Webinar
Learn More
AI Activations - AI Trends to Watch in 2025: Emerging Technologies, Industry Shifts & What's Next
Webinar
Learn More
From Hype to Health Outcomes: How Agentic AI is Reshaping Patient Access, Clinical Operations, and Revenue Cycles
Join Gary Fingerhut and Chip Steiner from Kore.ai, together with Dr. Anthony Chang of CHOC and AIMed, for a practical post-conference session on what’s truly driving AI success in healthcare today.
Webinar
Learn More
Enterprise Search Done Right: Leveraging Cognitive AI to Unlock Measurable Business Value
Most enterprise search tools promise intelligence but deliver frustration, endless links, incomplete answers, and wasted time. It’s time to rethink what “search” really means in the era of Cognitive AI.
Webinar
Learn More
AI democratized: crafting AI agents in minutes
During this webinar, we discuss accessible tools and techniques to democratize AI, empowering everyone to build intelligent solutions in the same time it takes to make a coffee.
Webinar
Learn More
AI mastery in 45 Minutes: boost customer experience with zero coding
If you thought that you needed to be a developer to build an AI solution, think again.
Webinar
Learn More
AI and the IT service desk: trends, challenges, and future directions
Explore the latest trends in AI for IT service desks, including current challenges and future opportunities.
Webinar
Learn More
Gen AI in the enterprise: uncovering use cases and achieving ROI
Generative AI (genAI) has the potential to transform the enterprise landscape, but how? Many organisations struggle to identify practical use cases, exit the pilot phase, and demonstrate business value.
Webinar
Learn More
Transforming IT operations with AI: from reactive to proactive support
Shift from reactive to proactive IT support with the help of AI.
Webinar
Learn More
Transforming 24/7 customer service in Property and Casualty insurance: a journey with 'Primo Insurance'
Join us for an exclusive webinar tailored to technology and customer experience professionals in the Property & Casualty (P&C) insurance sector.
Webinar
Learn More
Fast-tracking AI innovation: how to scale responsible AI agents with no-code automation
Generative AI is transforming industries, but deploying AI at scale within enterprises requires overcoming significant technical challenges
Webinar
Learn More
Boost Shopify sales and customer engagement: unleash the power of generative AI to your customers
Discover how industry leader Kore.ai’s conversational AI solutions can elevate your Shopify store by driving sales and enhancing customer engagement through AI-powered personalized shopping experiences.
Webinar
Learn More
From chaos to clarity: making AI agents work for enterprise processes
As enterprises embrace AI, the challenges lie in integrating complex systems, making informed decisions, and ensuring compliance. How can businesses streamline operations and scale efficiently?
Webinar
Learn More
Beyond AI islands: how to fully build an enterwise-wide AI workforce
AI investments are everywhere, but enterprise value isn’t. Many organizations have disconnected pilots, isolated tools, and governance gaps that stall momentum. It’s time to move beyond AI islands.
Webinar
Learn More
Mind the gap: fulfilling the promise of agentic AI
Abstract: agentic AI promises a new frontier in enterprise automation where AI agents can make decisions, perform tasks, and improve over time... but the hype has outpaced clarity.
Webinar
Learn More
Strategic shifts: aligning AI around business value
Explore the shift from hype to impact, reveal what it takes to move from isolated AI pilots to business-wide value, and how companies can reimagine employee and customer journeys with agentic AI.
Webinar
Learn More
New research: enterprise AI adoption trends and challenges
Join us as we shine a light on contact center agent and customer opinions of AI, their top challenges and the key to successful customer service.
Webinar
Learn More
Better interactions: more human-like customer conversations
Learn how to improve your customer experience using the Kore.ai Agent Platform with new capabilities, including DialogGPT improvements and new generative AI features.
Webinar
Learn More
Healthcare reimagined: unleashing the potential of AI
A discussion over new exclusive research and insights directly from 500 contact centre agents and 1000 customers
Webinar
Learn More
AI in enterprise: are agents and customers on board or jumping ship?
A discussion over new exclusive research and brand new insights directly from 500 contact centre agents and 1000 customers
Webinar
Learn More
Delight members and increase Lifetime Value using LLMs and AI for Credit Unions
Discover how conversational AI can help drive improved customer satisfaction, which leads to measurable improved customer lifetime value.
Webinar
Learn More
Revolutionizing recruitment: leveraging conversational and generative AI for smarter hiring
Explore how Generative AI is transforming recruitment in this on-demand webinar.
Webinar
Learn More
AI Research Reports
Kore.ai named a leader in Everest Group’s Conversational AI & AI Agents in CXM Products PEAK Matrix® Assessment 2025
AI Research Report
Learn More
Kore.ai named a leader in the Forrester Wave™ Cognitive Search Platforms, Q4 2025
AI Research Report
Learn More
Kore.ai is named a leader in the Gartner’s EMQs for Generative AI Engineering and GenAI Applications for 2025
AI Research Report
Learn More
Kore.ai named a leader in The Forrester Wave™: Conversational AI for Customer Service, Q2 2024
AI Research Report
Learn More
Everest report 2024: transforming experiences with generative and conversational AI
AI Research Report
Learn More
.webp)
.webp)
.webp)
.webp)
.webp)
Get the latest resources straight to your inbox
Subscribe to stay ahead and receive exclusive updates from our resource center before anyone else!