AI for Work
Search across silos. Automate workflows. Orchestrate AI agents. Govern with confidence.
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AI for Service
Leverage Agentic capabilities to empower customers and create personalized experiences.
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AI for Process
Streamline knowledge-intensive business processes with autonomous AI agents.
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Join Kore.ai’s re:imagine Tour in Dallas on 16th October, 2025. Discover how enterprises are scaling AI with real use cases and expert insights.
Join Kore.ai’s re:imagine Tour in Dallas on 16th October, 2025. Discover how enterprises are scaling AI with real use cases and expert insights.
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Re:imagine 2025 City Tour
Join us at our one of our Re:imagine 2025 City Tour events for unfettered access to our team.
Resources Hub
Explore our Resources hub for guides, whitepapers, webinars, case studies, and more to unlock insights on agentic workflows, AI agents, and AI solutions.
AI Insights
Evolution of generative AI engineering from models to agentic ecosystems
With Gartner predicting that 30% of enterprises will implement AI-augmented development by 2025, the race is on to design not just models, but ecosystems of interoperable agents that deliver measurable value.
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The evolution from prompt engineering to contextual AI in AI systems
Move beyond fragile prompts with context engineering. Learn how context-aware AI agents boost memory, adaptability, governance, and enterprise scalability.
AI Insight
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MCP orchestration for scalable enterprise AI with Kore.ai
As the Model Context Protocol (MCP) gains momentum, the challenge of governing multiple dynamic MCP servers comes to the forefront.
AI Insight
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Introducing MCP: a new standard for dynamic AI integration
This AI insight explains the Model Context Protocol (MCP), an open-source standard by Anthropic for dynamic AI integration, which enables AI agents to access external tools and data in real-time, simplifying integrations with a standardized framework.
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The future of enterprise AI: Why you need to start thinking about agent networks today
AI agents for business applications are evolving beyond isolated LLMs and single AI agent applications. The future lies in humans working alongside AI agent networks—intelligent teams of AI agents that collaborate, learn, and operate autonomously to drive business efficiency and innovation.
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ABCs of AI: a simple approach to explaining core concepts of AI
This AI insight explains core AI concepts, including AI agents, robotic process automation (RPA), graph data, large language models (LLMS), retrieval-augmented generation (RAG), and the Agentic Spectrum, with the aim of simplifying complex terms.
AI Insight
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Beyond AI agents: the Agentic X continuum and the future of automation
Instead of jumping straight into fully autonomous AI, a smarter approach is to introduce AI agents gradually, balancing automation with human oversight. Learn how to bridge the AI agency gap, orchestrate AI effectively, and build trust in AI agentic applications.
AI Insight
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Customer Stories
Leading US airline reimagines contact center efficiency with agentic RAG search
This leading airline aimed to leverage AI to reduce agent effort and elevate the guest experience, without compromising regulatory compliance or accuracy.
Customer Story
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Empowering financial advisors with secure, intelligent AI Support
A leading global financial services company needed a secure, intelligent solution that could deliver compliant, personalized support enterprise-wide.
Customer Story
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Scaling intelligent IT support at a global pharmaceutical leader
This global leader in pharmaceutical innovation needed to modernize how employees receive IT support across a large, regulated enterprise environment.
Customer Story
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Automating banking workflows with multi-lingual AI agents at leading Middle Eastern bank
This leading bank in the Middle East set out to reimagine banking support with intelligence, scale, and personalization—delivered consistently in both English and Arabic.
Customer Story
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Leading global bank scales HR support with AI without adding headcount
A leading global financial services institution needed to modernize how HR support was delivered across its international workforce.
Customer Story
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Boardwalk REIT reinvents contact center service for 30,000+ residents
Boardwalk REIT manages over 33,000 residential rental units across four Canadian provinces. To meet rising resident expectations and operational demands, Boardwalk partnered with Kore.ai to transform its contact center—balancing automation with the personal touch that defines its service.
Customer Story
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Transforming global HR support at AMD with scalable AI agents
AMD partnered with Kore.ai to transform HR support delivery at scale—quickly, efficiently, and without sacrificing the human touch.
Customer Story
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RCBC’s AI-driven customer experience transformation
How AI-powered automation redefined customer service and efficiency
Customer Story
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Blog
Moving beyond answers to authentic dialogue
Discover how autonomous conversational AI and real-time voice intelligence transform service, resolve issues faster, and create natural customer experience
Blog
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Navigating the dangers and pitfalls of AI agent development
Explore the AI agent development challenges and solutions, and discover the best AI agent platform to build scalable, secure, and enterprise-ready agents.
Blog
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State of Enterprise AI in 2025: a decision-maker’s guide
The latest Kore.ai Global Survey on AI finds AI is making its mark across enterprises, moving well beyond isolated pilots to become a cross-functional force.
Blog
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Beyond the appetizers: what we learned about AI leadership at Hudson Yards
Insights from a Hudson Yards dinner with AWS and industry leaders reveal what it takes to lead with AI in 2026.
Blog
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Generative AI in banking: top use cases, benefits, and challenges
Generative AI is transforming banking with hyper‑personalization, automation, and efficiency gains. See top use cases and challenges of GenAI in banking.
Blog
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Bridging the gap: how AI can solve enterprise application silos
Eliminate silos with Kore.ai’s AI for Process, AI-first orchestration that boosts productivity, unifies workflows, and automates end-to-end processes.
Blog
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From travel to hospitality: industry leaders are using AI to empower employees and elevate guest experiences
Explore how travel and hospitality organizations use AI agents to deliver great customer experiences, empower teams, and automate complex processes.
Blog
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Transforming financial services with agentic AI: a focussed study on banking and wealth management
Explore how financial organizations are using AI agents to deliver great customer experiences, empower frontline teams, and automate complex processes.
Blog
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Whitepapers
Responsible AI framework for your own peace of mind
Navigating the ethical waters surrounds the AI revolution and ensuring you feel confident.
Whitepaper
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Generative AI 101: a guide to what's hot and what's not
An introduction to generative AI (GenAI) and large language models (LLMs)
Whitepaper
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Reimagine work at your organization for you and your employees
The 5 critical considerations to amplify employee impact, without adding complexity to your tech stack.
Whitepaper
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Multi-engine NLP: understand human intents with unparalleled accuracy
Natural Language Processing (NLP) is the hottest technology in AI. It is growing at a CAGR of 21.5% and will reach US$42.04 billion by 2026, according to Mordor Intelligence.
Whitepaper
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Kore.ai analytics guide
AI agents built on the Kore.ai Agent Platform can handle millions of conversations and transactions across industries and functions.
Whitepaper
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CXO AI toolkit for enterprise AI success
Gartner predicts that by 2025, 85% of business operations will be AI-driven.
Whitepaper
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Vendor due diligence: criteria for evaluating enterprise AI agent solutions
AI agent platforms are designed to make it easy for enterprises and developers to build, host, and manage AI agents that can bring instant value to employees and customers.
Whitepaper
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The Kore.ai Platform guide for Service
The Kore.ai Agent Platform is the industry-leading AI agent platform. It offers a unique blend of conversational AI and generative AI capabilities.
Whitepaper
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Conversational AI 101
Improve customer and employee relations with conversational AI
Whitepaper
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How to build engaging experiences for the hybrid/digital-first workforce
With the workplace growing more dynamic by the day, and employee experience taking top priority, it’s important to utilize technology that focuses on catering to employee needs.
Whitepaper
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How to choose the right conversational AI technology partner
Leverage our experience in enabling organizations of all sizes across various industries with conversational AI solutions to determine all the measures you need to choose the right tech partner for you.
Whitepaper
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Use AI agents to transform the shopping experience
As a retail store technology leader you must adapt to stay relevant and meet the demands of an increasingly tech-savvy consumer base.
Whitepaper
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Responsible AI: crafting a future with ethics & integrity
Gartner predicts that by 2025, 80% of call center tasks will be automated, which is double the amount in 2022.
Whitepaper
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Maximize ROI with transformative generative AI use cases
Leverage our structured framework to identify and implement high-impact generative AI use cases that align with your business goals, drive business benefits, and maximize ROI
Whitepaper
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Your guide for choosing the right generative AI platform
Technological innovations have reshaped societies and Artificial Intelligence (AI) is making the shift now.
Whitepaper
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Ten best practices for scaling generative AI
Through 2025, at least 30% of Gen AI projects will be abandoned after proof of concept (POC) due to poor data quality, inadequate risk controls, escalating costs, or unclear business value.
Whitepaper
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Scale your enterprise with AI agents
AI Agents are not just new AI tools for specific tasks but game changers for efficiently scaling enterprise teams.
Whitepaper
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Revolutionize enterprise search with Retrieval-Augmented Generation (RAG)
RAG isn’t just a search tool—it’s a transformative technology to revolutionize how enterprises discover, access, and utilize information.
Whitepaper
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Unlock the Power of Generative AI
Unlock the potential of generative AI with our comprehensive guide tailored for technology leaders like you.
Whitepaper
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Unleash the power of agentic AI for enterprise workflows
Agentic AI is revolutionizing enterprise operations with intelligent agents that reason, decide, and orchestrate workflows.
Whitepaper
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Beyond AI Islands: why organizations must unify disconnected tools to decode the art of the possible.
Three out of four tech leaders fear the “silent failure” of AI, where promising investments quietly underdeliver.
Whitepaper
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Webinars
AI democratized: crafting AI agents in minutes
During this webinar, we discuss accessible tools and techniques to democratize AI, empowering everyone to build intelligent solutions in the same time it takes to make a coffee.
Webinar
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AI mastery in 45 Minutes: boost customer experience with zero coding
If you thought that you needed to be a developer to build an AI solution, think again.
Webinar
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Go beyond answers: teach your AI chatbot to take action with dialog templates
Join our webinar to learn how dialog templates empower AI chatbots to take action, streamline workflows, and deliver dynamic, intelligent solutions beyond simple answers.
Webinar
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AI and the IT service desk: trends, challenges, and future directions
Explore the latest trends in AI for IT service desks, including current challenges and future opportunities.
Webinar
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Gen AI in the enterprise: uncovering use cases and achieving ROI
Generative AI (genAI) has the potential to transform the enterprise landscape, but how? Many organisations struggle to identify practical use cases, exit the pilot phase, and demonstrate business value.
Webinar
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Transforming IT operations with AI: from reactive to proactive support
Shift from reactive to proactive IT support with the help of AI.
Webinar
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Transforming 24/7 customer service in Property and Casualty insurance: a journey with 'Primo Insurance'
Join us for an exclusive webinar tailored to technology and customer experience professionals in the Property & Casualty (P&C) insurance sector.
Webinar
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Fast-tracking AI innovation: how to scale responsible AI agents with no-code automation
Generative AI is transforming industries, but deploying AI at scale within enterprises requires overcoming significant technical challenges
Webinar
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Boost Shopify sales and customer engagement: unleash the power of generative AI to your customers
Discover how industry leader Kore.ai’s conversational AI solutions can elevate your Shopify store by driving sales and enhancing customer engagement through AI-powered personalized shopping experiences.
Webinar
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From chaos to clarity: making AI agents work for enterprise processes
As enterprises embrace AI, the challenges lie in integrating complex systems, making informed decisions, and ensuring compliance. How can businesses streamline operations and scale efficiently?
Webinar
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Beyond AI islands: how to fully build an enterwise-wide AI workforce
AI investments are everywhere, but enterprise value isn’t. Many organizations have disconnected pilots, isolated tools, and governance gaps that stall momentum. It’s time to move beyond AI islands.
Webinar
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Mind the gap: fulfilling the promise of agentic AI
Abstract: agentic AI promises a new frontier in enterprise automation where AI agents can make decisions, perform tasks, and improve over time... but the hype has outpaced clarity.
Webinar
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Strategic shifts: aligning AI around business value
Explore the shift from hype to impact, reveal what it takes to move from isolated AI pilots to business-wide value, and how companies can reimagine employee and customer journeys with agentic AI.
Webinar
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New research: enterprise AI adoption trends and challenges
Join us as we shine a light on contact center agent and customer opinions of AI, their top challenges and the key to successful customer service.
Webinar
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Better interactions: more human-like customer conversations
Learn how to improve your customer experience using the Kore.ai Agent Platform with new capabilities, including DialogGPT improvements and new generative AI features.
Webinar
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Healthcare reimagined: unleashing the potential of AI
A discussion over new exclusive research and insights directly from 500 contact centre agents and 1000 customers
Webinar
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AI in enterprise: are agents and customers on board or jumping ship?
A discussion over new exclusive research and brand new insights directly from 500 contact centre agents and 1000 customers
Webinar
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Delight members and increase Lifetime Value using LLMs and AI for Credit Unions
Discover how conversational AI can help drive improved customer satisfaction, which leads to measurable improved customer lifetime value.
Webinar
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Revolutionizing recruitment: leveraging conversational and generative AI for smarter hiring
Explore how Generative AI is transforming recruitment in this on-demand webinar.
Webinar
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AI Research Reports
Everest report 2024: transforming experiences with generative and conversational AI
AI Research Report
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