Empowering 80K Wealth Advisors with Agentic AI

Overview

A leading global financial services company sought to address a critical productivity challenge: wealth advisors were spending hours searching for information across fragmented systems— including wealth management platforms and internal databases—often just to answer a single client question.

The organization partnered with Kore.ai to implement AI for Work, an agentic AI solution that unified fragmented systems and streamlined information retrieval—enabling 80,000 wealth advisors with compliant, instant access to enterprise knowledge while delivering measurable improvements in productivity and employee satisfaction.

The Challenge

Operating at the highest levels of financial services presents unique pressures. The company faced significant challenges managing large volumes of data, responding to client inquiries, and meeting strict regulatory requirements.  

Key pain points included:

• Information siloed across disconnected systems, forcing advisors to search multiple platforms for answers
• Manual compliance reviews slowed access to information, as every response needed to meet regulatory standards
• Advisors needed quick access to information to maintain the personal touch clients expect
• Any solution had to integrate with existing infrastructure without expensive overhauls or disruption

The Solution

‍The firm partnered with Kore.ai to deploy  AI for Work, an agentic AI solution with omnichannel capabilities and deep integration with existing systems—unifying fragmented information sources and delivering compliant, instant access to enterprise knowledge.  

Key capabilities include:

• Natural language interaction - Advisors ask questions naturally, and AI agents intelligently route requests and retrieve relevant information from the appropriate systems
• Built-in compliance - All retrieved information passes through compliance checks before being presented to advisors
• Omnichannel access - Advisors engage their preferred interface, including desktop, mobile or voice
• Deep integration - Connects to wealth management platforms, internal databases, and knowledge repositories without requiring infrastructure overhaul
• Continuous learning —  Accuracy improves over time based on advisor usage patterns and feedback.

This approach enabled the organization to modernize advisor workflows while maintaining the governance and security standards required in financial services.

Business Impact

The deployment of AI for Work delivered measurable business outcomes across the organization .

• 12% reduction in time spent on information retrieval, freeing advisors to spend more time engaging with clients
• 22% increase in employee satisfaction, driven by reduced frustration and improved access to information
• Document accessibility increased from 20% to 80%, dramatically expanding the knowledge available to advisors
• Improved response and resolution rates, with  advisors answering client and internal stakeholder questions in real time
• Strengthened compliance through real-time monitoring and governance, with every response logged and tracked
• Improved client satisfaction, as they receive faster, more accurate and more personalized responses

By unifying fragmented systems and embedding compliance into every interaction, the organization improved operational efficiency while enhancing both the advisor and client experience.

The Kore.ai Advantage

The company not only solved its immediate challenges but also laid a foundation for future innovation.  The success of this initiative was rooted in three core pillars: enterprise-grade security, a highly customizable, low-code builder environment, and deep integration with legacy systems. This deployment demonstrates how AI for Work enables financial services organizations to unlock advisor productivity while maintaining the security, compliance, and integration requirements essential to the industry.