Search across silos. Automate workflows. Orchestrate AI agents. Govern with confidence.
Leverage Agentic capabilities to empower customers and create personalized experiences.
Streamline knowledge-intensive business processes with autonomous AI agents.
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Join Kore.ai’s re:imagine Tour in Dallas on 16th October, 2025. Discover how enterprises are scaling AI with real use cases and expert insights.
Join Kore.ai’s re:imagine Tour in Dallas on 16th October, 2025. Discover how enterprises are scaling AI with real use cases and expert insights.
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Reimagine finance experiences with AI
Quickly deploy AI for Service | Banking, a pre-built industry accelerator that enhances self-service, boosts agent performance, and fosters lasting customer loyalty.
From routine transactions to complex inquiries, AI makes banking effortless—giving customers autonomy while ensuring customized support is always within reach.
AI-driven next-best actions and automated workflows help agents handle multiple transactions and banking inquiries more efficiently and accurately at scale.
Turn every engagement into a personalized experience with AI, making customers feel valued and strengthening relationships with your financial institution.
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Serving Banks, Credit Unions, and Financial Institutions
The Kore.ai Agent Platform leverages agentic capabilities to integrate with banking systems to solve common and customer-specific use cases, delivering fast, effective customer support while driving operational excellence.
What’s damaging banking organizations' brands?
Customers often face long wait times, incorrect chatbot responses, or difficulty getting the right answers quickly.
Traditional legacy systems lack the tools for 1:1 personalization, leading to generic interactions that make customers feel unimportant.
Too much time is spent searching for information, processing transactions manually, and handling repetitive questions.
Legacy banking systems often rely on manual, inefficient workflows that slow down employees and operations.
Optimize banking service and operations with AI agents
Leverage AI for Service to streamline self-service, deliver personalized customer experiences, support agents with intelligent assistance, and seamlessly connect your financial operations for greater efficiency and business growth.
Transform customer experiences with advanced AI agents that automate interactions, provide personalized experiences, and empower customers to quickly resolve issues on their own.
AI Agents understand customer queries, provide detailed, personalized responses, and resolve issues without requiring a human agent.
Enable customers to handle common banking tasks independently 24/7, reducing dependency on live agents and providing instant resolutions.
Ensure that when complex matters arise, customers are smoothly handed off to a live agent for efficient, attentive issue resolution.
Enhance customer experiences by delivering comprehensive, effortless, and accessible banking interactions that cater to individual preferences and needs.
Provide services based on customer profiles, preferences, and transaction history, delivering more engaging and relevant customer experiences.
Allow customers to engage AI agents in natural, intuitive conversations, making interactions feel more personal and human-like.
Customers can interact in their preferred language, enhancing the personal connection and making banking services more accessible.
Improve security and streamline access management with pre-built AI agents connected with Okta, Microsoft Entra ID, and Google Workspace to automate authentication and approvals, minimizing IT intervention.
Analyze customer interactions and provide real-time suggestions to agents, offering relevant products or services based on the customer’s history and preferences.
Automate tasks like account updates, fund transfers, CRM entries, query processing, and response drafting, without switching screens, freeing agents to focus on complex issues.
Assess customer sentiment in real time, alerting agents to frustration, dissatisfaction, or urgency, helping them adjust responses appropriately.
Unifying data, automating processes, and providing AI-driven insights, banks can eliminate data silos and enable faster, more personalized, and more efficient customer service while optimizing internal operations.
Integrate with core banking applications (CRM, loan management, fraud detection, payment systems, etc.) allowing seamless access to information across teams.
Connect disparate banking systems by leveraging APIs, middleware, and AI-driven data mapping to create a centralized, real-time view of customer data.
Ensure secure transactions, safeguarding customer data, operational integrity, and compliance with SOC2, ADA, PCI, and other regulations.
What makes Kore.ai the best platform for banking support?
Context-aware, personalized interactions make customers feel valued, strengthen relationships and transform banking experiences from generic to meaningful.
AI-powered automation and agent assistance streamline operations, reduce inefficiencies, and empower employees to drive productivity, compliance, and growth.
Automation streamlines workflows, scales operations, cuts costs, and frees agents for high-value tasks—boosting service quality and customer satisfaction.