HIMSS 2026 Recap: how pre-built agentic applications are driving measurable outcomes in healthcare

Reducing cost, improving access, and deploying AI that survives real-world constraints

Abstract:

At HIMSS 2026, healthcare leaders come together to explore how technology is improving access, reducing costs, and transforming care delivery.

In this session recap, Gary Fingerhut, Executive Vice President, Pre-Built Agentic Industry Solutions, Kore.ai, and Michael Duke, Partner, Commercial Healthcare Lead for Automation and Innovation Solutions, Guidehouse, will share how leading providers and payers are addressing these challenges with practical, ready-to-deploy applications. The discussion will focus on improving scheduling, eligibility verification, and claims support without long implementation timelines or complex internal builds.

Attendees will learn how organizations are reducing administrative work, improving access for patients and members, and delivering more consistent service experiences across channels. The session will also highlight how to start with high-volume operational challenges and expand based on measurable results.

Key Outcomes:
• Understand how to move from pilot programs to real operational use
• Identify the highest-impact workflows to prioritize first
• Learn how to reduce administrative burden while improving patient and member access