Why this matters now

Today’s customers expect clarity when they ask a question, continuity as they move across channels and real outcomes at the end of the journey. Most requests now flow through multiple steps and systems, which makes basic conversational flows fall short. Multi-agent orchestration is becoming the bridge that moves CX from simply responding to actually getting things done.

Everest’s 2025 assessment highlights this evolution. The report examines whether AI can support full customer journeys, manage context across systems, guide agents through complex moments and deliver outcomes that feel connected end to end. It shows how CXM is moving from isolated conversational design to integrated journey support, and why orchestration, governance and intelligent task execution have become essential for meeting rising expectations with consistency and confidence.

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What you will learn

• How customer expectations are moving from quick answers to reliable, outcome-driven resolutions.
  
• The capabilities Everest highlights as essential for conversational AI and AI agent solutions in CXM.
• The buyer priorities Everest advises teams to consider, including simplicity of design, speed of deployment and scalability.
  
• What we believe differentiates Kore.ai in this assessment.

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What this means to leaders

In practice, you are choosing a platform that offers:

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CEO Message

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