Legal
information

Agreement to Terms

By using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, the use of the Services is not permitted. If you are accessing and/or using the Services on behalf of any company, organization or any association of individuals, such as partnership or unincorporated business entity, which may include your employer (“Organization”) or any other legal entity, you represent and warrant that you have the authority to bind such Organization or other legal entity to these Terms. In such cases, “you” and “your” will refer to that company or other legal entity.

Changes to Terms or Services

In our sole discretion, we reserve the right to modify the Terms at any time,. In case of any such modification, the updated and/or modified Terms shall be uploaded on the Site and the App. For registered users, we shall provide a notification via email to the registered email ID. Please review the modified Terms Continued use of the Services after notification of the modified Terms, indicates that you agree to be bound by such modified Terms. If you do not wish to be bound by the modified Terms then you shall no longer use the Services. Because our Services are evolving over time, keeping in connection with the changing business and work environment, we reserve the right to change or discontinue all or any part of the Services, at any time and without prior notice, at our sole discretion.

Who may use the Services

Eligibility

You may use the Services only if you are thirteen (13) years or older and are not barred from using the Services under applicable laws of the country from which you are accessing the Services.

Registration and your information

If you want to use the Services, whether for Individual Consumer Use, Team Use, or Enterprise Use, you will be required to create an account (“Account”). You can do so via the Site or the App. You agree to keep your Account credentials accurate and up to date and that you shall not disclose your Account login credentials to anyone and you shall notify us immediately of any unauthorized use of your Account. You will be responsible for all activities that occur under your Account, whether or not you know about such usage.

Using the Services

As part of our Services, Account holders may communicate with other Account holders with whom they are connected through the Services through the use of our direct messaging functionality. In addition to sending and receiving text messages, Account holders will be able to send and receive User Content (defined below), including content and multimedia files such as documents, photos and videos, as well as URLs, via our Services’ functionality. Account holders have the right(s) to control the messages they send through the Services. For example, Account holders can: (i) delay delivery of messages under certain circumstances for a specified time period, (ii) control who can see certain messages, (iii) impose forwarding, copying, saving, and screenshot restrictions (and trigger alerts when such events occur), (iv) control how long messages persist on the Services, and (v) recall messages so that the messages are no longer accessible through the Services. Additionally, Account holders can configure the Services in order to receive alerts or other notifications through the Services when certain events occur, and trigger certain actions in other systems in response. Kore.ai offers three distinct versions of the Services depending on whether you plan to use the Services for Individual Use, Team Use, or Enterprise Use, and each version is available on both a free and a paid basis. For the Individual Consumer Use and Team Use versions of the Services, you can create your Account using either your personal email account or an email account associated with your employer.
Additionally, as part of our Services, Account holders may have the ability to access and utilize certain bots to the extent made available to such Account holders in Kore.ai’s sole discretion. Bots are pieces of software that connect directly to enterprise and consumer apps, systems, websites, and more through APIs.

Enterprise use

For organizations that pay for the Enterprise Use version of the Services, Kore.ai allows each such organization’s members to access and use the Services via an email account associated with such organization (an “Organizational Account”). The Enterprise Use version of the Services includes an administration panel (“Admin Panel”) that enables designated Account holders from an organization (“Administrators”) to control that organization’s members’ access to and use of the Services through their Organizational Account. Administrators with permission(s) to login to the Admin Panel can view all activities engaged in by Account holders from their organization who have logged into the Services through their Organizational Account; control and manage such Account holders’ activities through the Services via their Organizational Account; organize and manage the data submitted by such Account holders through the Services via their Organizational Account; and control any messages sent by such Account holders via their Organizational Account. Also, if you are using the Individual Consumer Use or Team Use versions of the Services via an Account that is associated with your Organizational Account, and your organization later decides to purchase the Enterprise Use version of the Services, information on all activities you have engaged in through the Services since the inception of your Account will be accessible to your organization’s Administrators through the Admin Panel. So, if you are an Account holder logging in to the Services through your Organizational Account, please be aware that your activities under such Account may not remain private.

Individual consumer use

For our individual consumer users, from time to time, we may offer, and charge such Account holders for, certain additional features within the Services, such as the ability to add emoticons to messages sent through the Services (each such feature, a “Paid Feature”). You agree to pay us the applicable fee(s) for any Paid Feature(s) that you purchase through the Services. If you elect to purchase a Paid Feature, we or our third party payment services provider will either charge your credit card or other payment instrument on file or invoice you for your purchase, as applicable. Please note that in case of an invoice, the Paid Feature(s) shall be activated only after the invoice has been paid.

Payment

To the extent any portion of the Services is made available to you for a fee, you will be required to select a payment plan and provide Kore.ai with accurate information regarding your credit card or other payment instrument(s). You will promptly update your Account information with any changes in your payment information. You agree to pay Kore.ai the amount that is specified in the applicable payment plan in accordance with these Terms and any other terms associated with such payment plan, and you authorize Kore.ai to bill your payment instrument on a periodic basis in accordance with such terms. All amounts paid are non-refundable and we reserve the right to change our prices in the future. If we do change prices, we will provide notice of the change on the Site or App and in an email to you at least thirty (30) days before the change is to take effect. Your continued use of the Services after the price change goes into effect constitutes your agreement to pay the changed amount. Kore.ai may choose to bill through an invoice, in which case, full payment for invoices issued must be received by the specified date or the Services may be terminated. Unpaid invoices are subject to a finance charge of 1.5% per month on any outstanding balance, or the maximum permitted by law, whichever is lower, plus all expenses of collection. If you dispute any charges, you must notify Kore.ai within thirty (30) days after the date Kore.ai invoices you or bills your payment instrument, as applicable. You shall be responsible for all taxes associated with Services other than all applicable U.S. taxes based on Kore.ai’s net income.

Feedback

We welcome feedback, comments and suggestions for improvements to the Services (“Feedback”). You can submit Feedback by emailing us at info@kore.ai. You agree that all Feedback will be the sole and exclusive property of Kore.ai and you hereby irrevocably assign to Kore.ai and agree to irrevocably assign to Kore.ai all of your right, title, and interest in and to all Feedback, including without limitation all worldwide patent rights, copyright rights, trade secret rights, and other proprietary or intellectual property rights therein. At our request and expense, you’ll execute documents and take such further acts as we may reasonably request to assist us to acquire, perfect, and maintain our intellectual property rights and other legal protections for
the Feedback.

Privacy Policy

Please refer to our Privacy Policy for information on how we collect, use and disclose information from our users.

Content and Content Rights

For purposes of these Terms: (i) “Content” means text, graphics, images, music, software, audio, video, works of authorship of any kind, and information or other materials that are posted, generated, provided or otherwise made available through the Services; and (ii) “User Content” means any Content that Account holders (including you) provide to be made available through the Services. Content includes without limitation User Content.

Content ownership, responsibility, and removal

Kore.ai does not claim any ownership rights in any User Content that you make available through the Services and nothing in these Terms will be deemed to restrict any rights that you may have to use and exploit your User Content. Subject to the foregoing, Kore.ai and its licensors exclusively own all right, title and interest in and to the Services and Content, including all associated intellectual property rights. You acknowledge that the Services and Content are protected by copyright, trademark, and other laws of the United States and foreign countries. You agree not to remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying the Services or Content.

Rights in User Content granted by you

By making any User Content available through Services you hereby grant to Kore.ai a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, transferable license, with the right to grant sublicenses, to use, reproduce, modify, create derivative works based upon, publicly display, publicly perform and distribute copies of your User Content in connection with operating and providing the Services.
You are solely responsible for all your User Content. You represent and warrant that you own all your User Content or you have all rights that are necessary to grant us the license rights in your User Content under these Terms. You also represent and warrant that neither your User Content, nor your use and provision of your User Content, nor any use of your User Content by Kore.ai on or through the Services will infringe, misappropriate or violate a third party’s intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.
You are in control of your User Content, and you can remove your User Content at any time by specifically deleting it.

Rights in Content granted by Kore.ai

Subject to your compliance with these Terms and our policies (including our Acceptable Use Policy), Kore.ai grants you a limited, non-exclusive, non-transferable, non-sublicensable license to access and view the Content that is not User Content, and to use, reproduce, distribute copies of, create derivative works based upon and publicly display and publicly perform any User Content, solely in connection with your permitted use of the Services and solely for your personal and non-commercial purposes. This means that other users of the Services may have access to your User Content including rights to modify such User Content, as is permitted by the functionality of various features of the Services.

Alerts and notifications

As part of the Services, you may (if enabled) receive push notifications, [text messages], alerts, emails, or other types of messages from Kore.ai directly sent to you via the Site or outside or inside the App (“Push Messages”). You have control over the Push Messages settings, and can opt in or out of these Push Messages through the Services (with the exception of infrequent, important service announcements and administrative messages). Please be aware that third party messaging fees may occur for some of the Push Messages depending on the message plan you have with your wireless carrier. For calls or text messages to the phone number you may provide during the registration process, by agreeing to these Terms you authorize Kore.ai to send texts or make calls to your phone using an automated mechanism, such as an auto dialer, or a prerecorded voice. You are not required to provide this consent as a condition to using the Services and may opt out of such messages by not providing your phone number during the registration process.

Rights and Terms for apps

Rights in app granted by Kore.ai

You may use the Services only if you are thirteen (13) years or older and are not barred from using the Services under applicable laws of the country from which you are accessing the Services.

Registration and your information

If you want to use the Services, whether for Individual Consumer Use, Team Use, or Enterprise Use, you will be required to create an account (“Account”). You can do so via the Site or the App. You agree to keep your Account credentials accurate and up to date and that you shall not disclose your Account login credentials to anyone and you shall notify us immediately of any unauthorized use of your Account. You will be responsible for all activities that occur under your Account, whether or not you know about such usage.

12. Information disclosed for our protection and the protection of others

We cooperate with government and law enforcement officials or private parties to enforce and comply with the law. We may disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate: (i) to respond to claims, legal process (including subpoenas); (ii) to protect our property, rights and safety and the property, rights and safety of a third party or the public in general; and (iii) to stop any activity that we consider illegal, unethical or legally actionable activity.

13. Information we disclose with your consent or at your request

We will share your PII with third-party sites or platforms, such as social networking sites, if you have expressly requested that we do so.

14. Invite a friend

Through the Services, Account holders can also invite non-Account holders to try the Services by a specific functionality of the Services. When an Account holder invites someone to try the Services, an SMS or automated email will be sent to the invitee indicating that a particular Account holder has invited such invitee to try the Services and this SMS or email will include a link to the appropriate app store or distribution platform where the App is made available.

15. The security of your information

We take reasonable measures to protect the information that we collect from or about you (including your PII) from unauthorized access, use or disclosure by encrypting all data while stored and in transit via our Services, including User’s information, messages and any Content attached to the messages. Please be aware, however, that no method of transmitting information over the Internet or storing information is completely secure. Accordingly, we cannot guarantee the absolute security of any information.

16. Links to other sites

Our Services may contain links to other websites and services. Any information that you provide on or to a third-party website or service is provided directly to the owner of the website or service and is subject to that party’s privacy policy. Our Privacy Policy does not apply to such websites or services and we’re not responsible for the content, privacy or security practices and policies of those websites or services. To protect your information we recommend that you carefully review the privacy policies of other websites and services that you access.

17. Modifying your information

You can access and modify the PII associated with your Account through the settings feature on your Account profile. If you want us to delete your PII and your Account, please contact us at privacy@kore.ai with your request. We’ll take steps to delete your information as soon as is practicable, but some information may remain in archived/backup copies for our records or as otherwise required by law.

18. International transfer

Your PII may be transferred to, and maintained on, computers located outside of your state, province, country or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. If you’re located outside the United States and choose to provide your PII to us, we may transfer your PII to the United States and process it there.

19. Our policy towards children

Our Services are not directed to children under 13 and we do not knowingly collect PII from children under 13. If we learn that we have collected PII of a child under 13 we will take steps to delete such information from our files as soon as possible.

20. Changes to Privacy Policy

Any information that we collect is subject to the privacy policy in effect at the time that Information is collected. We may, however, modify and revise this Privacy Policy from time to time. If we make any material changes to this Privacy Policy, we’ll notify you of those changes by posting them on the Services or by sending you an email or other notification at our sole discretion and we’ll indicate when those changes will become effective.