How generative AI makes conversational AI better

When you combine conversational AI (CAI) with generative AI, you can create more human-like chatbot interactions faster with enhanced sentiment understanding, and better image recognition.

Together with conversational AI, generative AI can:

• Increase efficiency: Automate content creation, improve data, and make complex decisions easier, to save time and resources.
• Improve customer experience: Provide personalized interactions and recommendations, automate customer service, and create engaging content.
• Boost employee productivity: Automate tasks, offer personalized advice, and improve teamwork with smart suggestions.
• Reduce turnaround time: Speed up processes, allowing quicker decisions and high-quality results.
• Save costs: Help save money in the long run through better experiences, efficient processes, and faster research and development.

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Better experiences when generative AI powers conversational AI

The Everest Group complied insights from research analysis, real-world evidence, and industry best practices to help businesses fully leverage Generative AI and Conversational AI. Dive into the report for:

• Overcoming generative AI challenges: Using CAI, organizations can leverage benefits from both technologies to alleviate obstacles.
• Real-world generative AI use cases: Examine real-life use cases to see how this symbiosis works in practice.
• Key steps for generative AI adoption: Maximize the benefits of generative AI adoption with a systematic approach.
• In-depth case study: Learn from an early adopter on the challenges and benefits of using generative AI.