Agent AI Assistance

Intuitive real-time coaching improves job satisfaction, enhances morale, and reduces agent churn.

Adjust coaching to each specific conversation and situation with AI models designed to recognize natural language and speech patterns.

Provide advice for specific challenges like pricing, competition, or escalations for accurate responses.

Teach agents to handle any situation, enhance empathy, and have more engaging interactions with your customers.

Elevate performance and simplify responses to customer inquiries by automating replies to ensure fast, accurate, one-click answers.

Maintain control over automated suggestions by enabling agents to customize or approve responses before sending.

Drastically reduce average handle time and improve customer satisfaction by using AI to automate account verification and other conversation-based tasks.

Save time and improve record accuracy with automated interaction summaries that allow agents to simply review and click to submit.

Update playbooks based on past interactions to ensure uniform, brand-aligned, and detailed interactions from start to finish.

Automatically confirm when agents follow step-by-step guidelines in real time, ensuring they adhere to company standards and avoid compliance mistakes.

Guide agents with set scripts to ensure every customer interaction meets your standards to protect and enhance your brand image.

Save your agents time and frustration by reducing the effort to manually search for information and answers.

Use our agentic RAG engine to create more information-rich and customer-friendly answers to any question.

Easily add and update information with a single click to increase data integrity and decrease inaccuracies due to manual data input.

Identify how your customers feel about your brand, products, and service experience to empathetically and appropriately respond to their needs.

Arm your agents with data based on customer behavior to determine how they feel, for more empathetic and helpful conversations.

Understand each customer’s state of mind to help agents ensure positive and successful outcomes, improving both CX and EX.

Summarization automatically transcribes self-service or live interactions providing an immediate view into previous interactions on all channels.

Use generative AI to automatically summarize chat and call interactions as soon as the interaction ends, agents simply review and click to submit.

Summarization supports multiple languages offering native support for most languages using Kore.ai’s fine-tuned large language model, or other model sources.

Consistent summaries are automatically added to CRMs like Salesforce, Zendesk and Servicenow, to your database of record, or homegrown CRM through open APIs.