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Drive transformative service experiences
A comprehensive agentic solution that transforms how your organization accesses information, automates workflows, and accomplishes tasks. Built for enterprises to scale with the intelligence to understand your unique business context.
Gain real-time visibility into your contact center’s performance, agent effectiveness, and customer satisfaction—consolidated in a single, easy-to-use dashboard.
This unified view helps leaders monitor KPIs, uncover trends, and track sentiment—driving data-driven decisions that enhance customer experience and business results.
Spend less time searching and more time improving with precision tools that spotlight key interactions across CX and performance.
Leverage advanced filters to identify high-impact interactions—streamlining audits, exposing performance gaps, and accelerating CX and business improvements.
Quickly surface coaching opportunities by using AI to audit conversations for key issues like adherence, violations, and missed steps.
Streamline audits, surface gaps in adherence and execution, and uncover coaching opportunities with deep insights from sentiment analysis and journey mapping, including emotion timelines.
Equip supervisors with clear performance insights to foster targeted coaching, recognize top talent, and support ongoing agent improvement.
Equip supervisors with clear agent performance insights to identify coaching needs, highlight top performers, and drive targeted development for better business outcomes.
Leverage advanced analytics to identify compliance trends – enabling continuous, data-driven coaching to drive sustained operational excellence.
Visually track compliance trends, missed metrics, and root causes, to support targeted coaching and ongoing performance improvement.
Create targeted, data-driven coaching plans and track improvements to ensure ongoing development and stronger agent performance.
Drive agent performance with tailored coaching plans built on real interactions, and ensure accountability with measurable progress tracking across key development areas.
