Blog

AI insightsCustomer StoriesBlogWhitepaperSWebinarSAI Research ReportsVideosGlossaryBack to Resource Page
featured

Moving beyond answers to authentic dialogue

Discover how autonomous conversational AI and real-time voice intelligence transform service, resolve issues faster, and create natural customer experience

Sep 5, 2025

All Articles

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Feb 28, 2025
What Are Agentic Workflows? How are they redefining process automation in enterprises?
Learn how to leverage Agentic AI to transform enterprise workflows. This guide covers key components, use cases, implementation best practices,
Abhijit Mhetre
Abhijit Mhetre
Feb 27, 2025
The GenAI testing playbook: best practices for AI-driven testing & deployment
The GenAI Testing Playbook : Follow proven testing strategies to ensure your GenAI applications are accurate, secure, and ready for real-world deployment.
Sunitha Subramani
Sunitha Subramani
Feb 25, 2025
Large Language Model Hallucination Mitigation Techniques
Large Language Model Hallucination Mitigation Techniques This recently released study is a comprehensive survey of 32+ mitigation techniques to address hallucination.
Cobus Greyling
Cobus Greyling
Feb 24, 2025
Revolutionizing banking: RCBC credit's AI-human customer service model
Discover how Southeast Asia's digital banks are outpacing traditional banks with Generative AI, transforming speed, personalization, and efficiency.
Nitika Rawatt
Nitika Rawatt
Feb 20, 2025
Random Chain-Of-Thought For LLMs, Distilling Self-Evaluation Capability
Random Chain-Of-Thought For LLMs & Distilling Self-Evaluation Capability Here I discuss the five emerging architectural principles for LLM implementations & how curation & enrichment of inference data will take centre stage in 2024.
Cobus Greyling
Cobus Greyling
Feb 18, 2025
What Is Multi-Task Language Understanding or MMLU?
What Is Multi-Task Language Understanding or MMLU? With one of the Google LLM launch, Gemini Ultra was shown as having exceeded human expert level using the MMLU measurement.
Cobus Greyling
Cobus Greyling

Get the latest resources straight to your inbox

Subscribe to stay ahead and receive exclusive updates from our resource center before anyone else!