Industry  |  Healthcare Provider

Better patient outcomes.
Less admin overhead.

AI-powered workflows are helping providers improve patient access, streamline revenue cycle operations, and reduce documentation overhead without growing admin headcount.

The forces reshaping how providers operate

Access to care

Expanding self-service access is a top priority, but rising operational costs and resource constraints make sustainable scaling difficult without accelerating burnout.

$150B+

lost annually due to patient no-shows

Journal of Medical Practice Management

Revenue cycle efficiency

Automating repetitive workflows is critical to freeing clinical capacity, but disconnected systems and brittle, rules-based automation limit meaningful impact and slow adoption.

12 hours

staff time lost every week due to prior auth admin tasks

American Medical Association

Patient experience

Patient experience scores influence value-based reimbursement, but inconsistent care transitions, disconnected communication channels, and seamless patient experience impossible to scale.

$100B+

lost annually due to poor patient experiences

Forrester

Employee productivity

Highly skilled employees lose productive hours to repetitive tasks, information gathering across fragmented systems, and manual workflows, leaving little capacity for the work that actually matters.

57%

of work hours are already automatable

McKinsey & Company

Your AI playbook

Start with the function where your highest-cost inefficiency lives. Most organizations build the ROI case there, then expand across functions.

Roadblocks to Every Turn

Rising customer expectations, frequent bad experiences, and overwhelmed agents create constant service bottlenecks.

A Smarter way to Help

Autonomous AI-powered agents provide AI-driven support for human agents and enable continuous service improvement.

Empowered Results for All

Delivering frictionless customer experiences, empowering agents to perform at their best, and driving elevated business outcomes.

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Patient experience

AI agents handle scheduling, billing inquiries, and prescription refills, enhacing patient experience and freeing care teams from routine coordination.

40-60%

self-service containment

40-55%

no-show reduction

Star ratings

improvement

Appointment management

Empower members with 24/7, self-service access to health plan benefits and dependent management to reduce call volumes and improve member experience.

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Prescription management

Enable 24/7 self-service for real-time claim status, EOB explanations, and payment status to reduce related inquiries and enhance member satisfaction.

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Lab results

Enable self-service claim filing through guided visual IVR, validating submissions in real time and delivering instant confirmations with reference numbers.

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Operations

AI agents accelerate prior authorization submission, reduce claim denials, and automate the rework cycle that consumes most of a provider's revenue cycle headcount.

60-70%

faster prior auth submission

80-90%

faster referral processing time

40-60%

lower admin overhead

Prior authorization automation

Streamline prior authorization workflows with AI-led document collection, submission and tracking, reducing turnaround time and administrative burden.

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Patient registration

Automate new patient registration across digital and voice channels with AI agents, reducing manual errors, patient wait times, and front-desk workload.

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Patient referral

Automate patient referrals across all channels with AI agents, reducing referral leakage and speeding time-to-appointment.

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HR

HR service agents handle onboarding, offboarding, leave, and escalations across HRIS platforms, removing the administrative backlog.

60-80%

faster resolution

25-40%

savings in operational cost

10-15 point

higher employee satisfaction

Search/HR Help desk

Instantly deliver precise HR policy answers with AI, no portal navigation, just fast, accurate, country-specific guidance.

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Absence management

Empower employees and managers with 24/7, policy-driven leave self-service, enabling confident time-off planning and seamless approvals.

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Employee benefits management

Allow employees to explore, compare, and enroll in tailored benefits through a unified, secure HR application, driving engagement and satisfaction.

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Employee onboarding

Streamline onboarding with automated, role-based workflows that accelerate productivity, ensure compliance, and deliver a seamless new-hire experience.

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Employee offboarding

Simplify employee exits with automated workflows, coordinated task management, and actionable feedback, reducing risk and manual effort.

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Manager self-service

Empower managers to update team details, process terminations, and submit recognitions in one guided, compliant workflow.

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IT

IT service agents automate ticket triage, access governance, and incident coordination with HIPAA audit readiness across EHR and enterprise systems.

50–70%

faster resolution

30-50%

self-service containment

100%

audit trial for compliance

IT knowledge management

Unify IT knowledge from repositories, FAQs, and internal documents, empowering teams and streamlining support with instant, context-aware search.

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Access management

Empower employees with rapid, secure access recovery, reducing IT intervention and ensuring business continuity through automated identity verification.

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Request management

Accelerate IT request fulfillment with guided workflows, automated validation, and seamless approvals, all from a single, unified interface.

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Incident management

Streamline incident reporting and resolution with automated diagnostics, knowledge suggestions, and real-time tracking for IT teams.

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Endpoint remediation

Proactively resolve endpoint disruptions with intelligent automation, minimizing IT workload and maximizing employee uptime.

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Ticket assignment

Effortlessly match every IT ticket to the right expert using AI-driven routing, ensuring rapid, accurate resolutions and balanced team workloads.

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Recruiting

AI agents handle scheduling, transcription, and feedback collection automatically so recruiting teams focus on candidate quality.

20-30%

faster time-to-fill

60–75%

recruiter time saved

30–45%

lower admin overhead

Job description management

Streamline job description creation with AI agents that ensure compliance, consistency, and faster hiring for every open role.

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Interview scheduling

Instantly coordinate interviews by matching candidate and interviewer calendars, automating confirmations, and rescheduling for a seamless recruiting experience.

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Position creation

Eliminate hiring delays by launching ready-to-approve requisitions as soon as a resignation is recorded.

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Candidate screening

Streamline candidate interviews with automated scheduling and voice-driven screening, delivering actionable insights directly to hiring teams.

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Interview transcription and feedback

Transform interviews into actionable insights and ready-to-review feedback, reducing delays in candidate assessment.

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Candidate experience

Deliver a seamless, AI-powered candidate journey and capture feedback for continuous improvement.

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Finance

AI agents flag payroll exceptions, validate invoices, and maintain audit trails without manual review of every transaction.

50–60%

faster processing

95–99%

compliance accuracy

35–45%

faster response time

Payroll and expense compliance

Flags payroll anomalies and out-of-policy expense submissions before they process. Keeps a distributed workforce compliant without manual review of every run.

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Invoice processing

Extracts invoice data, matches against POs and contracts, routes exceptions, and posts to ERP. AP teams handle only mismatches, not the full volume.

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Delivering measurable outcomes

More revenue

Recover revenue lost to no-shows, slow prior auth, and denials, without growing your team.

Lower operating costs

Lower cost per encounter and reduce administrative overhead across every site of care.

Fully compliant

Reduce regulatory exposure with built-in HIPAA governance and audit-ready documentation.

Improved patient experience

Deliver improved access to care and seamless engagement that lift HCAHPS scores and loyalty.

Higher workforce productivity

Free contact center and operational teams to focus on high-value work while AI handles the routine.

Three ways to get AI into production

Pre-built Application
Production-ready provider applications
  • Pre-trained healthcare AI agents
  • Proven provider workflows
  • Pre-built EHR, EMR integrations
  • HIPAA, SOC 2 Type II & GDPR compliant
Application Accelerator
Configure via the Kore.ai marketplace
  • 30+ provider use case templates
  • Visual workflow configuration
  • Pre-configured AI workflow
  • Plug-and-play components
Tailored Application
Build on the Kore.ai Agent Platform
  • Full lifecycle management of AI agents
  • Customizable multi-agent orchestration
  • Configurable guardrails and governance
  • No-code, Low-Code & Pro-code tools

AI for Healthcare - pre built integrations

Discover how providers are delivering value with Kore.ai

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