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Self-service directory management
Enable providers to update addresses, panel status, specialties, and credentialing documents with AI agents
Secure access
Provider identity verification
Verify provider NPI/TIN before any profile update workflow is initiated, ensuring only authorized representatives can submit changes.
Update category
Update type classification
Identify the update category across all supported types: address, panel status, telephone, office hours, specialties, provider terminations, licensing, and credentialing documents.
Document processing
Credentialing document intake
Extract, classify, and match licensing and credentialing documents to the provider profile, with expiry tracking and re-verification alerts built in.
Validated at entry
Real-time data validation
Cross-check submitted data against licensing boards, NPI registry, and state agencies before applying any change, preventing inaccurate records from entering the directory.
System-wide update
Directory sync & propagation
Push approved updates across payer systems and member channels in real time, so no listing stays stale.
CMS compliant
Audit trail & compliance log
Log every update with provider identity, change type, validation result, and timestamp to meet CMS and NCQA mandates.
