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Instant access to member services
Automate routine member inquiries across all channels through AI agents
Zero hold time
Multichannel support
Enable seamless access to plan information across voice, chat, SMS, and web, with AI agents that interpret requests in natural language and deliver real-time answers.
HIPAA compliant
Member authentication
Verify member identity against the health plan’s core system of record with customizable authentication rules, ensuring secure access to member data.
Instant resolution
Full transaction coverage
Handle member self-service actions like generating ID cards, health statements, eligibility checks, copay, coinsurance, out-of-pocket details, estimates, and dependent enrollment.
Core systems integrated
Real-time data retrieval
Retrieve contextual information from core systems of record, without re-authentication between query types.
Plain-language summary
Benefits explanation engine
Translate copays, coinsurance, and out-of-pocket details into clear, member-friendly language.
Compliance logged
Confirmation & audit trail
Confirm completed actions in-session, update records in real time, and log interactions for compliance.
