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Full prescription lifecycle automated
Link pharmacies, payers, and prescribers through coordinated, end-to-end workflows.
Zero hold time
Multichannel support
Handle prescription fills and refills across voice, chat, SMS, or web, with AI agents that understand requests in natural language and route them in real time.
HIPAA compliant
Patient identity verification
Authenticate the patient and retrieve the active prescription from the EHR before processing refills, ensuring secure and accurate access.
Coverage validation
Eligibility & coverage check
Check prescription status, refill eligibility, coverage, and authorization before processing, preventing unnecessary submissions.
Automated routing
Pharmacy & prescriber routing
Route eligible refills to the patient’s preferred pharmacy and flag those needing authorization for prescriber review.
Fulfillment updates
Refill confirmation & status
Trigger automated refill confirmations with pickup or delivery timelines, eliminating follow-up calls to the pharmacy.
Medication compliance
Adherence outreach
Send proactive refill reminders and adherence prompts. Flag missed refills for care team outreach.
Clear boundaries
Clinical guardrails
Automatically escalate prescription changes, dosage adjustments, and new prescriptions to the prescriber, with governed access throughout.
Audit ready
Prescription activity logging
Log refill activity, patient engagement data, and adherence in the EHR for clinical visibility.
