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Automate lab result communication
AI agents provide instant, secure access to lab results, eliminating the need for patients to wait in queues.
Secure access
Patient identity verification
Authenticate patient identity against EMR records, ensuring results are surfaced to the authorized patient or caregiver.
Self-service
Lab result selection
Guide patients to select the relevant lab test or test date, presenting available results in chronological order for quick confirmation and retrieval.
EMR integrated
Results retrieval
Retrieve confirmed lab results from the EMR in real time, pulling test name, result values, reference ranges, and any associated provider notes.
Patient-ready
Plain language presentation
Present results in clear, patient-appropriate language with reference ranges and normal or abnormal indicators, reducing the need for follow-up appointment or callback.
Smart guidance
Critical value escalation
Flag results outside normal limits and guide patients to contact the care team, with the interaction logged for clinical staff follow-up.
