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Moving beyond answers to authentic dialogue

Discover how autonomous conversational AI and real-time voice intelligence transform service, resolve issues faster, and create natural customer experience

Sep 5, 2025

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Apr 17, 2025
Demonstrate, search, predict (DSP) for LLMs
This study which is just over a year old from Stanford, makes for interesting reading and illustrates how far we have come over as short period of time.
Cobus Greyling
Cobus Greyling
Apr 16, 2025
Disrupting the ordinary: process automation's new era
Discover how agentic AI is transforming process automation, enhancing efficiency, and driving business agility by integrating across systems.
Nathan Schlaffer
Nathan Schlaffer
Apr 14, 2025
T-RAG = RAG + Fine-Tuning + Entity Detection
T-RAG = RAG + Fine-Tuning + Entity Detection- Discover T-RAG, a powerful model that combines RAG, fine-tuning, and entity detection for better AI accuracy.
Cobus Greyling
Cobus Greyling
Apr 10, 2025
Beyond Chain-of-Thought LLM Reasoning
Beyond Chain-of-Thought LLM Reasoning This approach can be implemented on a prompt level and does not require any dedicated frameworks or pre-processing.
Cobus Greyling
Cobus Greyling
Apr 9, 2025
Comparing Human, LLM & LLM-RAG Responses
A recent study, focusing on the healthcare & preoperative medicine compared expert human feedback with LLM generation and RAG enhanced responses.
Cobus Greyling
Cobus Greyling
Apr 8, 2025
Craft successful conversational user interfaces: align user intent with developed intent
In this article I illustrate how to achieve intent alignment by making use of the Kore.ai XO Platform Intent Discovery Tool.
Cobus Greyling
Cobus Greyling

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