Blog

Kore.ai is at the forefront of transforming the food industry through the integration of Conversational AI and Generative AI into various aspects of food ordering.

Discover the transformative power of Intelligent Virtual Assistants (IVAs) in contact centers. Dive into Kore.ai's 2023 Agent Experience Benchmark Report for insights on enhancing agent performance, customer satisfaction, and elevating contact center excellence.

Unveil the backstage secrets of contact center agents! Dive into the Contact Center Agent Experience Benchmark Report 2023 for insights on agent satisfaction, performance gaps, and the impact of Intelligent Virtual Assistants (IVAs). Discover how agents' perspectives align with customer frustrations and technology solutions. Join us on a transformative journey towards exceptional service in this blog series!

Kore.ai's RetailAssist has emerged as a trailblazing solution that tackles the escalating problem of retail theft head-on.

As customer expectations grow, telecom providers face a pressing challenge: finding the balance between personalized customer care and cost-effective contact center operations, that's where Conversational AI comes in.

With the advent of Large Language Models, retail sales associates can now tap into an immense reservoir of information, effectively transforming them into product experts. This newfound intelligence empowers sales teams to personalize recommendations, reduce product returns and boost retail sales.