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Decoding AI agents: What powers customer service AI
Explore how contact center agents view AI tools, gaps in performance, and why AI-powered support is key to better CX and agent satisfaction.
Nitika Rawatt
Zero-Shot and Few-Shot learning in virtual agents
Learn how Kore.ai is using zero-shot and few-shot large-language models to make intelligent virtual a faster, cheaper, and more adaptable.
Raghunandan Yerram
What is a natural language understanding engine?
Learn how Natural Language Understanding (NLU) engines interpret human intent and context to power smarter, more accurate conversational AI experiences.
Marli Tucker
GenAI-powered retail loss prevention
Kore.ai's AI for Retail has emerged as a trailblazing solution that tackles the escalating problem of retail theft head-on.
Gopi Polavarapu
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