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Introduction
Considering digital innovation, small and medium-sized enterprises (SMEs) should be increasingly embracing cutting-edge technologies to enhance customer engagement and streamline operations.
One of the most transformative developments in this domain has been the advent of conversational AI. With the introduction of a new product called XO Express from Kore.ai, SMEs can now effortlessly build chatbots and voicebots, leveraging an exceptionally user-friendly, no-code onboarding process.
The new conversational AI platform
This new platform was designed from the ground up with SMEs in mind, offering an intuitive step-by-step process to gather the necessary information from users.
Unlike traditional methods that require extensive technical expertise and significant time investment, this system simplifies the creation of conversational interfaces, making it accessible to all, regardless of technical background.
Step-by-step onboarding process
The onboarding process is remarkably straightforward. Users are guided through each step, providing the system with essential details to construct the chatbot or voice bot.
This includes defining the bot's purpose, specifying the types of interactions it will handle, and outlining the desired conversational flow. The platform's user-friendly interface ensures that even those with no coding experience can easily follow along and complete the setup.
The image below shows how the user is prompted on which channel to select...
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Building the conversational interface
Once the initial information is gathered, the system utilizes the user input to automatically build a conversational interface. This process involves creating a natural language understanding (NLU) engine, which is crucial for the bot to comprehend and respond to user queries effectively.
The platform requests training data from the user to refine this engine, ensuring that the bot can handle a wide range of interactions with accuracy and efficiency.
Suggested Read : How conversational AI reimagines employee experience
Enabling voice user interface
In addition to text-based chatbots, the platform also supports the creation of voicebots. Users can enable a voice user interface (VUI) with ease, extending the bot's capabilities to voice interactions. This feature is particularly valuable for businesses looking to provide a more interactive and accessible user experience.
No-code, no technical knowledge required
One of the most significant advantages of this platform is its no-code approach. Users do not need any programming skills or technical knowledge to build their bots. The entire process is designed to be as simple and intuitive as possible, democratizing access to advanced conversational AI technology for SMEs.
Empowering SMEs with Conversational AI
With this innovative platform, SMEs can now harness the power of conversational AI to enhance customer support, streamline workflows, and drive business growth. The ease of onboarding, coupled with the flexibility to create both chatbots and voicebots, makes this product a game-changer in the realm of AI-driven customer engagement.
In conclusion, as SMEs continue to explore new ways to stay competitive in a rapidly evolving market, this new conversational AI platform offers a timely and valuable solution. By removing the barriers of technical complexity and enabling a seamless, no-code onboarding experience, it empowers businesses of all sizes to step confidently into the future of customer interaction.
