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May 17, 2023
Kore.ai vs Intercom: AI platform comparison
This post will compare two leading conversational AI platforms, Kore.ai and Intercom, focusing on their strengths and weaknesses.
Ryan Connors
Ryan Connors
Apr 19, 2023
Using conversational AI for remote employee IT support
As remote work becomes the new norm, IT workers are feeling pressure to provide immediate, top-notch virtual support for users from anywhere on any device.
Meher Pratap
Meher Pratap
Apr 14, 2023
Why testing is critical before launching IVRs
Discover why testing is critical for intelligent virtual assistants. Learn about utterance, batch, and conversation testing to ensure a seamless user experience.
Nick Orlando
Nick Orlando
Apr 11, 2023
Supervisor-led contact center optimization
Contact Centers play a crucial role in ensuring customer satisfaction and maintaining a positive image for your brand.
Zach Morrison
Zach Morrison
Apr 9, 2023
How AI is transforming customer service
AI-powered customer service is no longer optional for enterprise competitiveness. Discover how Kore.ai's agentic AI applications automate resolution, empower agents, and deliver measurable CX improvements at scale.
Ryan Connors
Ryan Connors
Mar 31, 2023
Smarter shopping with AI agents
Retail customers now move between physical store locations and online shopping. As a retail store technology leader you must adapt to stay relevant and meet the demands of an increasingly tech-savvy consumer base.
Ed Hill
Ed Hill
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