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Introduction
XO Express is a streamlined, AI-assisted platform for building conversational user interfaces effortlessly.
This new tool simplifies the creation of AI-powered chatbots and enhances user experience through intuitive design and robust automation capabilities.
Ideal for quick deployment, XO Express empowers businesses to deploy advanced conversational solutions swiftly and effectively.
Guided onboarding for small, growing teams
Select this streamlined option if you're embarking on your conversational AI journey. It's tailored for newcomers seeking straightforward conversation training tools.
Users will benefit from seamless integration via the existing XO marketplace, making setup swift and efficient.
Perfect for small teams aiming to deploy AI solutions rapidly and effectively, this guided onboarding ensures you're up and running in no time, harnessing the power of AI to enhance customer interactions and operational efficiency.
Question answering
Before it can begin answering questions, the system requires training with relevant knowledge. While FAQs can be added to provide specific answers, anticipating every query for FAQ training is often impractical.
With GenAI, the system can autonomously learn from documents to generate helpful, real-time responses, even when no relevant FAQ has been specifically trained.
The question answering solution can also answer from content on websites, documents, tables, images, etc., and produce intelligent, comprehensive answers by learning from these sources.
Agent handoff
While the chatbot focuses on swift customer resolutions, there are instances where the conversational UI can recognize that the user needs to be speaking to an agent.
Agent Transfer Use Cases can be defined to identify scenarios necessitating human agent intervention and define specific instances requiring transfer for customer assistance.
Collaboration
A maker can send invitations to additional users to collaborate on configuring XO, ensuring they work alongside you to effectively set up the chatbot for optimal customer service delivery.
Collaborators can contribute their expertise and streamline the setup process, ensuring comprehensive support for customers.
Finally
At the end of the onboarding experience, the maker can choose to have a voice or chat conversation with their newly created interface.
