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Customer service
Mar 24, 2023
Improving CX by reducing hold times
Learn effective strategies to reduce contact center hold times, including AI automation and callback options, to boost customer satisfaction and loyalty.
Zach Morrison
Zach Morrison
Agentic AI
Mar 18, 2023
AI agent use cases transforming enterprises
Explore top AI chatbot use cases in 2025-2026 across healthcare, banking, insurance, HR, and travel, driving automation and enterprise efficiency.
Rachel Shannon
Rachel Shannon
Conversational AI
Mar 16, 2023
Training dialog intents to IVA's on Kore.ai AI for service
Dialog intents are predefined actions that an intelligent virtual assistant or chatbot can perform in response to user input during a conversation.
Nick Orlando
Nick Orlando
Enterprise search
Mar 14, 2023
Navigating the AI search wars: Opportunities and risks
Generative AI and Large Language Models (LLMs) have brought some of the most significant advancements in artificial intelligence (AI).
Prasanna Arikala
Prasanna Arikala
Conversational AI
Feb 8, 2023
Empower Salesforce service cloud agents with Kore.ai agent AI
Empower Salesforce Service Cloud agents with Kore.ai Agent AI to deliver faster resolutions, real-time guidance, and improved customer experiences.
Curtis Swartzentruber
Curtis Swartzentruber
Banking
Jan 30, 2023
How a Slovenian bank Hit 94% automation with Kore.ai?
Read the blog to find out how NKBM bank offers a seamless customer experience with AI-Powered contact centers
Marli Tucker
Marli Tucker
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