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Mar 27, 2023
ChatGPT enhances Conversational AI but it’s not a business solution
ChatGPT and conversational AI systems are similar but not directly comparable; check out how we can use both technologies to revolutionize customer interactions.
Juhi Tiwari
Juhi Tiwari
Mar 24, 2023
How to reduce contact center hold times to increase customer satisfaction
Modern-day customers expect prompt and efficient service when they reach out to a company which can be hindered by long hold-times in the contact center - a frustrating part of the customer experience.
Zach Morrison
Zach Morrison
Mar 16, 2023
How to train virtual assistants on dialog intents on the Kore.ai XO Platform
Dialog intents are predefined actions that an intelligent virtual assistant or chatbot can perform in response to user input during a conversation.
Nick Orlando
Nick Orlando
Mar 14, 2023
Navigating the AI search wars: opportunities and risks
Generative AI and Large Language Models (LLMs) have brought some of the most significant advancements in artificial intelligence (AI).
Prasanna Arikala
Prasanna Arikala
Feb 8, 2023
Empower Salesforce Service Cloud agents with Kore.ai AgentAssist
Boost Salesforce Service Cloud efficiency with Kore.ai AgentAssist. Empower agents with AI-driven insights, faster resolutions, and higher customer satisfaction.
Curtis Swartzentruber
Curtis Swartzentruber
Jan 30, 2023
This leading Slovenian bank reached 94% automation and boosted NPS in 6 weeks
Read the blog to find out how NKBM bank offers a seamless customer experience with AI-Powered contact centers
Marli Tucker
Marli Tucker
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