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As customer expectations grow, telecom providers face a pressing challenge: finding the balance between personalized customer care and cost-effective contact center operations, that's where Conversational AI comes in.

With the advent of Large Language Models, retail sales associates can now tap into an immense reservoir of information, effectively transforming them into product experts. This newfound intelligence empowers sales teams to personalize recommendations, reduce product returns and boost retail sales.

Out of the box, the Kore.ai XO Platform supports about 120 languages, with more coming soon, and supports languages ranging from Arabic to English and even Swahili.

Large Language Models (LLMs) can automate empathetic conversations to help businesses provide a more personalized customer experience to increase satisfaction and improve brand loyalty.

Discover the game-changing impact of generative language models on conversational AI projects. Uncover six compelling reasons that are revolutionizing the conversational landscape.

This post will compare two leading conversational AI platforms, Kore.ai and Google Dialog Flow, focusing on their strengths and weaknesses.