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5 Contact Center Must-Haves for Exceptional Customer Service
To keep up with constantly changing customer expectations and to maintain a competitive edge, contact centers must embrace innovation and adaptability. In this blog, we will explore the five must-haves required for a modern contact center.
Zach Morrison
Kore.ai vs Intercom: a comprehensive comparison of Conversational AI platforms
This post will compare two leading conversational AI platforms, Kore.ai and Intercom, focusing on their strengths and weaknesses.
Ryan Connors
Using Conversational AI for remote employee IT support, part 1
As remote work becomes the new norm, IT workers are feeling pressure to provide immediate, top-notch virtual support for users from anywhere on any device.
Meher Pratap
Why testing is critical before launching intelligent virtual assistants
Testing intelligent virtual assistants is a critical step to improve the NLU model for the chatbot life cycle. Before you launch your virtual assistant, you want to make sure that it works.
Nick Orlando
Empower Supervisors to Streamline Contact Center Operations and Drive Efficiency
Contact Centers play a crucial role in ensuring customer satisfaction and maintaining a positive image for your brand.
Zach Morrison
How AI-powered digital associates transform the shopping experience, drive personalization, and reduce returns
Retail customers now move between physical store locations and online shopping. As a retail store technology leader you must adapt to stay relevant and meet the demands of an increasingly tech-savvy consumer base.
Ed Hill
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