Zero-Touch IT Operations Management

Move from static standard operating procedures to agentic, zero-touch IT Operations Management with AI for Process.

What’s preventing zero-touch IT operations?

Brittle SOPs and runbooks

Static runbooks and scripted process automations only work for known conditions. When context changes and scripts fail, this forces IT into manual triage and slows resolutions.

ALERT NOISE AND MISSED PATTERNS

Static thresholds generate alert floods while missing recurring or seasonal patterns. IT teams spend time reacting to alert noise instead of anticipating real issues.

LONG RESOLUTION TIMES AND MISSED SLAS

L1/L2 teams repeatedly perform low-value steps - checking logs, CMDB dependencies, and escalation paths. This human dependency extends mean time to resolution, increases manual work, and leads to missed service level agreements.

COMPLEX AND COSTLY IT TOOL SPRAWL

Multiple IT operations, AI operations, and process automation tools increase software license costs and operational complexity without significantly improving issue resolution outcomes.

AGENTIC SOLUTION

Achieve Zero-Touch IT Operations with
Kore.ai AI for Process

Kore.ai AI for Process brings agentic AI into IT operations to move teams beyond visibility and ticketing toward safe, autonomous resolution. Instead of static scripts and manual triage, AI agents reason, learn from past incidents, and take action in real time within defined guardrails.

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How Kore.ai Makes Zero-Touch IT Operations Real

Learn from human decisions before acting autonomously

AI agents analyze historical tickets, SOPs, and operator actions to understand how issues were resolved in the past. Over time, they build confidence to act independently on repeatable scenarios.

Reason, plan, and act across systems

Agents don’t just trigger scripts, they reason across monitoring data, CMDB dependencies, ITSM records, and policies to decide the best course of action - restart, scale, reroute, or escalate.

Reduce MTTR without increasing risk

Built-in validation loops, rollback mechanisms, and human-in-the-loop controls ensure agents act safely in production while dramatically reducing resolution times.

Unify fragmented IT operations workflows

AI for Process orchestrates actions across ITOM, ITSM, automation tools, cloud platforms, and more - eliminating tool sprawl and improving outcomes without replacing existing investments.

Agentic process automation

What is Kore AI for Process?

AI for Process automates complex, knowledge-intensive workflows using AI agents, multi-agent orchestration, and human oversight to drive faster, more reliable operations.

Automate end-to-end workflows

Orchestrate AI agents and deterministic logic to triage, decide, and act across enterprise systems.