Agentic AI Apps
AI Solutions
Pre-built Applications

Ready-to-deploy applications across industries and functions.

AI for Banking
AI for Healthcare
AI for Retail
AI for IT
AI for HR
AI for Recruiting
Application Accelerators

Leverage pre-built AI agents, templates, and integrations from the Kore.ai Marketplace.

Kore.ai Marketplace
Pre-built agents
Templates
Integrations
Tailored Applications

Design and build applications on our Agent Platform using our enteprise modules.

Platform
Agent Platform

Your strategic enabler for enterprise AI transformation.

Learn more
Enterprise Modules
AI for Work
AI for Service
AI for Process
Top Resources
Scaling AI: practical insights
from AI leaders
AI use cases: insights from AI's leading decision makers
Beyond AI islands: how to fully build an enterwise-wide AI workforce
QUICK LINKS
About Kore.aiCustomer StoriesPartnersResourcesBlogWhitepapersDocumentationAnalyst RecognitionGet supportCommunityAcademyCareersContact Us
Agent Platform
Agent Platform
Agent Platform

Your strategic enabler for enterprise AI transformation.

learn more
PLATFORM MODULES
Multi-Agent Orchestration
AI Engineering Tools
Search + Data AI
AI Security + Governance
No-Code + Pro-Code Tools
Observability
Integrations
Enterprise Modules
For Service
AI AgentsAgent AI AssistanceAgentic Contact CenterQuality AssuranceProactive Outreach
For Work
Modules
Enterprise SearchIntelligent OrchestratorPre-Built AI AgentsAdmin ControlsAI Agent Builder
Departments
SalesMarketingEngineeringLegalFinance
For Process
Process AutomationAI Analytics + MonitoringPre-built Process Templates
upcoming event

Join the first generation of leaders who are designing, governing, and leading the truly intelligent organization.

Orlando
12 May
register
Recent AI Insights
What's new in AI for Work: features that drive enterprise productivity
What's new in AI for Work: features that drive enterprise productivity
AI INSIGHT
20 Feb 2026
Parallel Agent Processing
Parallel Agent Processing
AI INSIGHT
16 Jan 2026
The AI productivity paradox: why employees are moving faster than enterprises
The AI productivity paradox: why employees are moving faster than enterprises
AI INSIGHT
12 Jan 2026
Agent Marketplace
More
More
Resources
Resource Hub
Blog
Whitepapers
Webinars
AI Research Reports
AI Glossary
Videos
AI Pulse
Generative AI 101
Responsive AI Framework
CXO Toolkit
Private equity
support
Documentation
Get support
Submit RFP
Academy
Community
COMPANY
About us
Leadership
Customer Stories
Partners
Analyst Recognition
Newsroom
Events
Careers
Contact us
Agentic AI Guides
forrester cx wave 2024 Kore at top
Kore.ai named a leader in The Forrester Wave™: Conversational AI for Customer Service, Q2 2024
Generative AI 101
CXO AI toolkit for enterprise AI success
upcoming event

Join the first generation of leaders who are designing, governing, and leading the truly intelligent organization.

Orlando
12 May
register
Talk to an expert
Not sure which product is right for you or have questions? Schedule a call with our experts.
Request a Demo
Double click on what's possible with Kore.ai
Sign in
Get in touch
Background Image 1
Blog
Conversational AI
Please stop saying long context windows will replace RAG

Please stop saying long context windows will replace RAG

Published Date:
September 26, 2024
Last Updated ON:
February 18, 2026
And I’m curious to know if anyone has innovative approaches to using long context windows efficiently?

Long Context Windows are not replacing RAG, and I say this for a number of reasons.

1. Large or Long Context Windows (LCWs) and RAG are two different use-cases.

2. LCWs will be used in a once-off single prompt scenario, where multiple questions are asked off the long content submitted in a single prompt. Below is an example of such a prompt by Anthropic.

3. LCWs will mainly be used by a single user in a once-off scenario. For large high volume architectures, it is not feasible to send such large swaths of data for each and every inference.

4. Inference cost will be extremely high due to the large number of tokens used for each inference.

RAG allows for a highly inspectable, observable and manageable solution which is a non-gradient approach. While optimising inference time, and leveraging LLMs unique ability of in-context learning.

5. An approach solely based on LCW is not optimised for speed considering inference wait time, and the sheer amount of data sent with each query.

6. Highly scalable and optimised solutions will need a level of resilience which a LCW approach will not solve for due to it’s lack of granularity.

7. Just imagine how hard it will be to optimise a solution if a LCW approach is followed instead of RAG. The LLM is in essence a black box and the methods of accessing different sections of long context is opaque.

8. Large Language Models (LLMs) excel at In-Context Learning (ICL) and ICL is especially well leveraged by providing the LLM with just the right context for each inference.

9. A recent study called “Lost in the middle” proved how facts at the beginning and end of a long context submission document receives more coverage than documents at the end.

RAG is a step towards reaching LLM independence.

10. For a scalable enterprise grade approach to Generative AI, data discovery is of utmost importance, together with data design.

Part of this process includes performing due diligence in terms of data privacy and anonymisation.

Discovering data with strong signals in terms of use-cases and customer intent lends itself to a natural and logical next step of chunking that data into highly contextual pieces of text to inject at inference.

11. RAG allows for highly inspectable, observable and manageable solutions which is a non-gradient approach. While optimising inference time, and leveraging LLMs unique ability of in-context learning.

12. RAG is a step towards reaching LLM independence. Research has shown that LLMs deemed inferior excel when provided with an in-context reference. RAG is largely LLM independent and by using a LCW approach, LLM independence will surely not be reached.

Tokens in context

In order to put token use in context, below is the OpenAI tokenised calculator. The calculator converts text into tokens and can be used to calculate costs in terms of the size of the inference input and output.

Visual representation of tokensizer, showcasing how to interact with language models for educational purposes.

The table below shows the context window of a number of Anthropic and OpenAI models, with their respective pricing per 1 million tokens.

 Table showing OpenAI models and their input and output price per llion tokens.

The graph below shows the number of tokens per second generated by the model. This is a good indication of the models’ inference time. It takes more than one second to generate one sentence.

A chart displaying the frequency of tokens per second across a designated timeframe.

In-context learning

A recent study has shown that LLMs in fact do not possess emergent capabilities, and what as deemed in the past as emergent capabilities is in fact the ability of LLMs to leverage in-context learning (ICL).

RAG, iCL & Adjacent hallucination graph showing high accuracy with inference.

ICL leverages the LLM abilities of logic and common-sense reasoning, natural language generation, language understanding and contextual dialog management.

With the exception of not heavily relying on the knowledge intensive nature of LLMs.

Considering the graph above, the stark contrast is illustrated when context is present and absent. The categories the study considered was accuracy, hallucination, helpfulness and helpfulness combined with hallucination.

Lost in the middle

A recent study examined the performance of LLMs on two tasks:

  • One involving the identification of relevant information within input contexts.
  • A second involving multi-document question answering and key-value retrieval.


The study found that LLMs perform better when the relevant information is located at the beginning or end of the input context.

However, when relevant context is in the middle of longer contexts, the retrieval performance is degraded considerably. This is also the case for models specifically designed for long contexts.

Retrieved documents of different ai models.

 Extended-context models are not necessarily better at using input context. Source

Conclusion

In conclusion, there is significant value in understanding semantic similarity in any organisations data, knowing what conversations customers want to have, and optimising the data injected at inference.

Talk to an expert
Share
Link copied
authors
Cobus Greyling
Cobus Greyling
Chief Evangelist
Forrester logo at display.
Kore.ai named a leader in the Forrester Wave™ Cognitive Search Platforms, Q4 2025
Access Report
Gartner logo in display.
Kore.ai named a leader in the Gartner® Magic Quadrant™ for Conversational AI Platforms, 2025
Access Report
Stay in touch with the pace of the AI industry with the latest resources from Kore.ai

Get updates when new insights, blogs, and other resources are published, directly in your inbox.

Subscribe
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Recent Blogs

View all
AI agents in retail: 12 proven use cases & examples (2026)
March 5, 2026
AI agents in retail: 12 proven use cases & examples (2026)
The end of manual AP: Zero-Touch invoice processing with AI for Process
February 20, 2026
The end of manual AP: Zero-Touch invoice processing with AI for Process
AI Agent governance: A practical guide to risk, trust, and compliance
February 20, 2026
AI Agent governance: A practical guide to risk, trust, and compliance
Accelerate time-to-value from AI

Find out how Kore.ai can help

Talk to an expert
Start using an AI agent today

Browse and deploy our pre-built templates

Marketplace
Background Image 4
Background Image 9
You are now leaving Kore.ai’s website.

‍

Kore.ai does not endorse, has not verified, and is not responsible for, any content, views, products, services, or policies of any third-party websites, or for any verification or updates of such websites. Third-party websites may also include "forward-looking statements" which are inherently subject to risks and uncertainties, some of which cannot be predicted or quantified. Actual results could differ materially from those indicated in such forward-looking statements.



Click ‘Continue’ to acknowledge the above and leave Kore.ai’s website. If you don’t want to leave Kore.ai’s website, simply click ‘Back’.

CONTINUEGO BACK
Agentic AI applications for the enterprise
English
Spanish
Spanish
Spanish
Spanish
Pre-Built Applications
BankingHealthcareRetailRecruitingHRIT
Kore.ai agent platform
Platform OverviewMulti-Agent OrchestrationAI Engineering ToolsSearch and Data AIAI Security and GovernanceNo-Code and Pro-Code ToolsIntegrations
 
AI for WorkAI for ServiceAI for ProcessAgent Marketplace
company
About Kore.aiLeadershipCustomer StoriesPartnersAnalyst RecognitionNewsroom
resources
DocumentationBlogWhitepapersWebinarsAI Research ReportsAI GlossaryVideosGenerative AI 101Responsive AI frameworkCXO Toolkit
GET INVOLVED
EventsSupportAcademyCommunityCareers

Let’s work together

Get answers and a customized quote for your projects

Submit RFP
Follow us on
© 2026 Kore.ai Inc. All trademarks are property of their respective owners.
Privacy PolicyTerms of ServiceAcceptable Use PolicyCookie PolicyIntellectual Property Rights
|
×