Agentic AI Apps
AI Solutions
Pre-built Applications

Ready-to-deploy applications across industries and functions.

AI for Banking
AI for Healthcare
AI for Retail
AI for IT
AI for HR
AI for Recruiting
Application Accelerators

Leverage pre-built AI agents, templates, and integrations from the Kore.ai Marketplace.

Kore.ai Marketplace
Pre-built agents
Templates
Integrations
Tailored Applications

Design and build applications on our Agent Platform using our enteprise modules.

Platform
Agent Platform

Your strategic enabler for enterprise AI transformation.

Learn more
Enterprise Modules
AI for Work
AI for Service
AI for Process
Top Resources
Scaling AI: practical insights
from AI leaders
AI use cases: insights from AI's leading decision makers
Beyond AI islands: how to fully build an enterwise-wide AI workforce
QUICK LINKS
About Kore.aiCustomer StoriesPartnersResourcesBlogWhitepapersDocumentationAnalyst RecognitionGet supportCommunityAcademyCareersContact Us
Agent Platform
Agent Platform
Agent Platform

Your strategic enabler for enterprise AI transformation.

learn more
PLATFORM MODULES
Multi-Agent Orchestration
AI Engineering Tools
Search + Data AI
AI Security + Governance
No-Code + Pro-Code Tools
Observability
Integrations
Enterprise Modules
For Service
AI AgentsAgent AI AssistanceAgentic Contact CenterQuality AssuranceProactive Outreach
For Work
Modules
Enterprise SearchIntelligent OrchestratorPre-Built AI AgentsAdmin ControlsAI Agent Builder
Departments
SalesMarketingEngineeringLegalFinance
For Process
Process AutomationAI Analytics + MonitoringPre-built Process Templates
upcoming event

Join the first generation of leaders who are designing, governing, and leading the truly intelligent organization.

Orlando
12 May
register
Recent AI Insights
What's new in AI for Work: features that drive enterprise productivity
What's new in AI for Work: features that drive enterprise productivity
AI INSIGHT
20 Feb 2026
Parallel Agent Processing
Parallel Agent Processing
AI INSIGHT
16 Jan 2026
The AI productivity paradox: why employees are moving faster than enterprises
The AI productivity paradox: why employees are moving faster than enterprises
AI INSIGHT
12 Jan 2026
Agent Marketplace
More
More
Resources
Resource Hub
Blog
Whitepapers
Webinars
AI Research Reports
AI Glossary
Videos
AI Pulse
Generative AI 101
Responsive AI Framework
CXO Toolkit
Private equity
support
Documentation
Get support
Submit RFP
Academy
Community
COMPANY
About us
Leadership
Customer Stories
Partners
Analyst Recognition
Newsroom
Events
Careers
Contact us
Agentic AI Guides
forrester cx wave 2024 Kore at top
Kore.ai named a leader in The Forrester Wave™: Conversational AI for Customer Service, Q2 2024
Generative AI 101
CXO AI toolkit for enterprise AI success
upcoming event

Join the first generation of leaders who are designing, governing, and leading the truly intelligent organization.

Orlando
12 May
register
Talk to an expert
Not sure which product is right for you or have questions? Schedule a call with our experts.
Request a Demo
Double click on what's possible with Kore.ai
Sign in
Get in touch
Background Image 1
Blog
Conversational AI
Corrective RAG: Boosting response quality

Corrective RAG: Boosting response quality

Published Date:
August 12, 2024
Last Updated ON:
February 18, 2026

By now, RAG is an accepted and well-established standard for addressing data relevance in in-context learning. But there are growing concerns around model behaviour when inaccurate data is retrieved. Corrective RAG, also known as Corrective Retrieval-Augmented Generation (CRAG), directly addresses this problem by adding a retrieval evaluator and corrective loop on top of standard RAG. In this article, we’ll break down how CRAG works, why it improves robustness, and where it fits compared to approaches like Self-RAG, including a short Self-RAG vs Corrective RAG comparison.

Corrective RAG
Corrective RAG layout

What is Corrective Retrieval-Augmented Generation (CRAG)?

There are a number of developments taking place in terms of RAG.

The one exciting development is that of Agentic RAG. Agentic RAG is where a hierarchy of agents are use to perform RAG; this method allows for a multi-layered approach where searches are performed across document sources. Various sources are synthesised into one succinct and concise response. There has also been numerous studies published considering the triage of retrieved information together with in-context learning. Corrective Retrieval Augmented Generation (CRAG) is proposed to enhance the robustness of generation when errors in retrieval are introduced. Part of CRAG, is a lightweight retrieval evaluator which assesses the overall quality of retrieved documents, providing a confidence degree to trigger different knowledge retrieval actions.

Also, to address limitations in static and limited corpora, large-scale web searches are used to augment retrieval results. CRAG employs a decompose-then-recompose algorithm for retrieved documents, allowing selective focus on key information and filtering out irrelevant details. CRAG is designed to be plug-and-play and seamlessly integrate with various RAG-based approaches. Experiments conducted during the study using four datasets covering short- and long-form generation tasks show that CRAG significantly enhances the performance of RAG-based approaches.

CRAG overview

Considering the diagram below, a retrieval evaluator is constructed to evaluate the relevance of the retrieved documents to the input. An estimation of the degree of confidence is made based on which different knowledge retrieval actions of Correct, Incorrect, Ambiguous can be triggered.

Retrieval evaluator
Retrieval evaluator

The proposed method is named Corrective Retrieval-Augmented Generation (CRAG), and it is aimed to self-correct retriever results and enhance document utilisation for generation. A lightweight retrieval evaluator is introduced to assess the overall quality of retrieved documents for a given query. This evaluator is a crucial component in Retrieval-Augmented Generation (RAG), contributing to informative generation by reviewing and evaluating the relevance and reliability of retrieved documents. The retrieval evaluator quantifies a confidence degree, enabling different knowledge retrieval actions such as Correct, Incorrect, Ambiguous based on the assessment. For Incorrect and Ambiguous cases, large-scale web searches are integrated strategically to address limitations in static and limited corpora, aiming to provide a broader and more diverse set of information.

Lastly…a decompose-then-recompose algorithm is implemented throughout the retrieval and utilisation process. This algorithm helps eliminate redundant contexts in retrieved documents that are unhelpful for RAG, refining the information extraction process and optimising the inclusion of key insights while minimising non-essential elements.

Retrieval evaluator

From the diagram above, it is clear that the accuracy of the retrieval evaluator plays a significant role in determining the performance of the entire system.
This algorithm ensures the refinement of retrieved information, optimising the extraction of key insights and minimising the inclusion of non-essential elements, thereby enhancing the utilisation of retrieved data.

CRAG inference
Algorithm of a CRAG inference

Self-RAG vs Corrective RAG: what’s the difference?

Both Self-RAG and Corrective RAG aim to make RAG systems more trustworthy, but they intervene at different stages of the pipeline. Understanding Self-RAG vs Corrective RAG helps clarify when to use each, and why they can be combined.

  • Self-RAG focuses on reflective generation. The model critiques or verifies its own outputs and supporting evidence during or after generation. It may re-query, revise, or down-weight certain documents based on internal reflection steps.
  • Corrective RAG (CRAG) focuses on corrective retrieval. It evaluates the quality of retrieved documents before generation, classifies them as Correct / Incorrect / Ambiguous, and then adjusts the retrieval strategy accordingly (e.g., web search, expanded retrieval, or more focused queries).

In simple terms, Self-RAG improves how the model reasons over the provided evidence, while Corrective RAG improves the quality and robustness of the evidence itself. In practice, the two are complementary: CRAG can clean and correct retrieval inputs, and Self-RAG can then further reflect on and refine the final answer, delivering a more reliable end-to-end RAG system.

Conclusion

This study focus on challenges faced by Retrieval-Augmented Generation (RAG) approaches when retrieval results are inaccurate, leading to the generation of incorrect knowledge by language models. The proposed solution is something the researches named Corrective Retrieval Augmented Generation (CRAG). The research introduces CRAG as a plug-and-play solution to enhance the robustness of generation by mitigating issues arising from inaccurate retrieval. CRAG incorporates a retrieval evaluator designed to estimate and trigger three different actions. The inclusion of web search and optimised knowledge utilisation operations in CRAG improves automatic self-correction and enhances the efficient utilisation of retrieved documents. Experiments combining CRAG with standard RAG and Self-RAG showcase its adaptability to various RAG-based approaches. The study, conducted on four datasets, illustrates CRAG’s generalisability across both short- and long-form generation tasks.

Previously Published on Medium.

Share
Link copied
authors
Cobus Greyling
Cobus Greyling
Chief Evangelist
Forrester logo at display.
Kore.ai named a leader in the Forrester Wave™ Cognitive Search Platforms, Q4 2025
Access Report
Gartner logo in display.
Kore.ai named a leader in the Gartner® Magic Quadrant™ for Conversational AI Platforms, 2025
Access Report
Stay in touch with the pace of the AI industry with the latest resources from Kore.ai

Get updates when new insights, blogs, and other resources are published, directly in your inbox.

Subscribe
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Recent Blogs

View all
AI agents in retail: 12 proven use cases & examples (2026)
March 5, 2026
AI agents in retail: 12 proven use cases & examples (2026)
The end of manual AP: Zero-Touch invoice processing with AI for Process
February 20, 2026
The end of manual AP: Zero-Touch invoice processing with AI for Process
AI Agent governance: A practical guide to risk, trust, and compliance
February 20, 2026
AI Agent governance: A practical guide to risk, trust, and compliance
Accelerate time-to-value from AI

Find out how Kore.ai can help

Talk to an expert
Start using an AI agent today

Browse and deploy our pre-built templates

Marketplace
Background Image 4
Background Image 9
You are now leaving Kore.ai’s website.

‍

Kore.ai does not endorse, has not verified, and is not responsible for, any content, views, products, services, or policies of any third-party websites, or for any verification or updates of such websites. Third-party websites may also include "forward-looking statements" which are inherently subject to risks and uncertainties, some of which cannot be predicted or quantified. Actual results could differ materially from those indicated in such forward-looking statements.



Click ‘Continue’ to acknowledge the above and leave Kore.ai’s website. If you don’t want to leave Kore.ai’s website, simply click ‘Back’.

CONTINUEGO BACK
Agentic AI applications for the enterprise
English
Spanish
Spanish
Spanish
Spanish
Pre-Built Applications
BankingHealthcareRetailRecruitingHRIT
Kore.ai agent platform
Platform OverviewMulti-Agent OrchestrationAI Engineering ToolsSearch and Data AIAI Security and GovernanceNo-Code and Pro-Code ToolsIntegrations
 
AI for WorkAI for ServiceAI for ProcessAgent Marketplace
company
About Kore.aiLeadershipCustomer StoriesPartnersAnalyst RecognitionNewsroom
resources
DocumentationBlogWhitepapersWebinarsAI Research ReportsAI GlossaryVideosGenerative AI 101Responsive AI frameworkCXO Toolkit
GET INVOLVED
EventsSupportAcademyCommunityCareers

Let’s work together

Get answers and a customized quote for your projects

Submit RFP
Follow us on
© 2026 Kore.ai Inc. All trademarks are property of their respective owners.
Privacy PolicyTerms of ServiceAcceptable Use PolicyCookie PolicyIntellectual Property Rights
|
×