AI Solutions
AI Solutions
AI for Work

Search across silos. Automate workflows. Orchestrate AI agents. Govern with confidence.

learn more
features
Enterprise SearchIntelligent OrchestratorPre-Built AI AgentsAdmin ControlsAI Agent Builder
Departments
SalesMarketingEngineeringLegalFinance
PRE-BUILT accelerators
HRITRecruiting
AI for Service

Leverage Agentic capabilities to empower customers and create personalized experiences.

learn more
features
AI agentsAgent AI AssistanceAgentic Contact CenterQuality AssuranceProactive Outreach
PRE-BUILT accelerators
RetailBankingHealthcare
AI for Process

Streamline knowledge-intensive business processes with autonomous AI agents.

learn more
features
Process AutomationAI Analytics + MonitoringPre-built Process Templates
Use Cases
Zero-Touch IT Operations Management
Top Resources
Scaling AI: practical insights
from AI leaders
AI use cases: insights from AI's leading decision makers
Beyond AI islands: how to fully build an enterwise-wide AI workforce
QUICK LINKS
About Kore.aiCustomer StoriesPartnersResourcesBlogWhitepapersDocumentationAnalyst RecognitionGet supportCommunityAcademyCareersContact Us
Agent Platform
Agent Platform
Agent Platform

Your strategic enabler for enterprise AI transformation.

learn more
FEATURES
Multi-Agent Orchestration
AI Engineering Tools
Search + Data AI
AI Security + Governance
No-Code + Pro-Code Tools
Integrations
GET STARTED
AI for WorkAI for ServiceAI for ProcessAgent Marketplace
LEARN + DISCOVER
About Kore.aiCustomer StoriesPartnersResource HubBlogWhitepapersAI Research ReportsNewsroomAnalyst RecognitionDocumentationGet supportAcademy
GET INVOLVED
AI PulseEventsCommunityCareersContact Us
upcoming event

CCW Berlin brings together international experts, visionary speakers, and leading companies to explore the future of customer experience, AI, and digital transformation in a dynamic blend of congress and exhibition

Berlin
4 Feb
register
Recent AI Insights
The AI productivity paradox: why employees are moving faster than enterprises
The AI productivity paradox: why employees are moving faster than enterprises
AI INSIGHT
12 Jan 2026
The Decline of AI Agents and Rise of Agentic Workflows
The Decline of AI Agents and Rise of Agentic Workflows
AI INSIGHT
01 Dec 2025
AI agents and tools: Empowering intelligent systems for real world impact
AI agents and tools: Empowering intelligent systems for real world impact
AI INSIGHT
12 Nov 2025
Agent Marketplace
More
More
Resources
Resource Hub
Blog
Whitepapers
Webinars
AI Research Reports
AI Glossary
Videos
AI Pulse
Generative AI 101
Responsive AI Framework
CXO Toolkit
support
Documentation
Get support
Submit RFP
Academy
Community
COMPANY
About us
Leadership
Customer Stories
Partners
Analyst Recognition
Newsroom
Events
Careers
Contact us
Agentic AI Guides
forrester cx wave 2024 Kore at top
Kore.ai named a leader in The Forrester Wave™: Conversational AI for Customer Service, Q2 2024
Generative AI 101
CXO AI toolkit for enterprise AI success
upcoming event

CCW Berlin brings together international experts, visionary speakers, and leading companies to explore the future of customer experience, AI, and digital transformation in a dynamic blend of congress and exhibition

Berlin
4 Feb
register
Talk to an expert
Not sure which product is right for you or have questions? Schedule a call with our experts.
Request a Demo
Double click on what's possible with Kore.ai
Sign in
Get in touch
Background Image 1
Blog
Conversational AI
Retrieval Augmented Fine-Tuning (RAFT)

Retrieval Augmented Fine-Tuning (RAFT)

Published Date:
October 30, 2024
Last Updated ON:
November 20, 2025

Adapting Language Model to Domain Specific RAG...

Using RAFT, when presented with a question and a batch of retrieved documents, the framework instructs the model to disregard those documents that do not contribute to answering the question. These disregarded documents are referred to as distractor documents.

In recent studies there have been efforts to reduce the noise introduced at inference. This is where information is retrieved which is not relevant to the current context.

Added to this, optimising the size of the context injected is also important in terms of token usage costs, timeout and payload overheads.

RAFT also incorporates a chain-of thought approach which leads me to the next point. RAG implementations are starting to go beyond merely context injection, and is starting to incorporate prompting approaches.

Extensive focus is given to the format of training data, each data point contains a question (Q), a set of documents (Dk), and a corresponding Chain-of-thought style answer.

Domain Specific Implementations

When it comes to adapting LLMs to specific domains, the two candidates are:

1. Leveraging in-context learning through RAG, or
2. Supervised fine-tuning.

RAG allows the model to refer to documents while answering questions, but it misses out on learning from the fixed domain setting and prior access to test documents.

On the other hand, supervised fine-tuning allows learning broader patterns from documents, better aligning with end tasks and user preferences.

However, current fine-tuning approaches either don’t utilise documents during testing or overlook imperfections in retrieval during training.

Hence RAFT endeavours to combine fine-tuning with RAG. With RAFT, with supervision, the best results can be collected for fine-tuning.

Data Centric

RAFT focusses on preparing data…

In RAFT, the preparation of the training data is performed in such a way that each data point contains a question (Q), a set of documents (Dk), and a corresponding Chain-of-though style answer.

This paper examines the following question — How to adapt pre-trained LLMs for Retrieval Augmented Generation (RAG) in specialised domains?

Data centric approach according to RAFT in response to an open book and closed book.
Comparison of RAG, fine-tuning, and RAFT learning methods

 Considering the image above, fine-tuning approaches can be likened to studying for a test by either memorising input documents or practicing questions without referring back to the material.

On the other hand, in-context retrieval methods miss out on learning from the fixed domain, similar to taking an open-book exam without any prior study.

RAFT combines fine-tuning with question-answer pairs while referring to documents in a simulated imperfect retrieval scenario. This method effectively prepares the model for open-book exams.

Illustration contrasting closed-book learning, open-book retrieval, and the proposed RAFT method, showing how models use or are taught to use external documents to generate accurate answers.
Diagram showing the RAFT method for adapting LLMs to RAG

Again considering the image above, the RAFT method is an approach to adapting LLMs for reading solutions from a collection of positive and negative documents.

This stands in contrast to the standard RAG setup, where models are trained using retriever outputs, encompassing both memorisation and reading.

In Conclusion

The study finds that smaller, fine-tuned models are capable of performing comparably well in domain-specific question-answering tasks, in contrast to their generic LLM counterparts.

Find the study here. 

Share
Link copied
authors
Cobus Greyling
Cobus Greyling
Chief Evangelist
Forrester logo at display.
Kore.ai named a leader in the Forrester Wave™ Cognitive Search Platforms, Q4 2025
Access Report
Gartner logo in display.
Kore.ai named a leader in the Gartner® Magic Quadrant™ for Conversational AI Platforms, 2025
Access Report
Stay in touch with the pace of the AI industry with the latest resources from Kore.ai

Get updates when new insights, blogs, and other resources are published, directly in your inbox.

Subscribe
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Recent Blogs

View all
Agentic AI in Retail: Transforming Customer Experience & Operations 
January 23, 2026
Agentic AI in Retail: Transforming Customer Experience & Operations 
Top Glean Alternatives (2026 Guide)
January 23, 2026
Top Glean Alternatives (2026 Guide)
AI Agents in 2026: From Hype to Enterprise Reality
January 16, 2026
AI Agents in 2026: From Hype to Enterprise Reality
Start using an AI agent today

Browse and deploy our pre-built templates

Marketplace
Reimagine your business

Find out how Kore.ai can help you today.

Talk to an expert
Background Image 4
Background Image 9
You are now leaving Kore.ai’s website.

‍

Kore.ai does not endorse, has not verified, and is not responsible for, any content, views, products, services, or policies of any third-party websites, or for any verification or updates of such websites. Third-party websites may also include "forward-looking statements" which are inherently subject to risks and uncertainties, some of which cannot be predicted or quantified. Actual results could differ materially from those indicated in such forward-looking statements.



Click ‘Continue’ to acknowledge the above and leave Kore.ai’s website. If you don’t want to leave Kore.ai’s website, simply click ‘Back’.

CONTINUEGO BACK
Reimagine your enterprise with Kore.ai
English
Spanish
Spanish
Spanish
Spanish
Get Started
AI for WorkAI for ServiceAI for ProcessAgent Marketplace
Kore.ai agent platform
Platform OverviewMulti-Agent OrchestrationAI Engineering ToolsSearch and Data AIAI Security and GovernanceNo-Code and Pro-Code ToolsIntegrations
ACCELERATORS
BankingHealthcareRetailRecruitingHRIT
company
About Kore.aiLeadershipCustomer StoriesPartnersAnalyst RecognitionNewsroom
resources
DocumentationBlogWhitepapersWebinarsAI Research ReportsAI GlossaryVideosGenerative AI 101Responsive AI frameworkCXO Toolkit
GET INVOLVED
EventsSupportAcademyCommunityCareers

Let’s work together

Get answers and a customized quote for your projects

Submit RFP
Follow us on
© 2026 Kore.ai Inc. All trademarks are property of their respective owners.
Privacy PolicyTerms of ServiceAcceptable Use PolicyCookie PolicyIntellectual Property Rights
|
×