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Intelligent IT request orchestration
Centralize IT request handling, automate validation, and seamlessly connect users to the right fulfillment path.
Asset intake
Asset & service request intake
Captures employee IT requests, prompts for required details, and ensures accurate catalog selection at the start of the workflow.
Request quilification
Request qualification engine
Validates request inputs, checks for completeness, and determines if requests are standard or require escalation, reducing manual triage.
SOR redirection
System of record redirection
Automatically routes advanced or non-standard requests to ServiceNow forms, ensuring compliance and process continuity.
Request management
Request ticket management
Enables employees to track, comment on, or close IT requests directly, improving transparency and reducing support follow-ups.
Approval workflows
Automated approval workflow
Notifies managers of pending approvals, enables real-time decisioning, and accelerates fulfillment for standard requests.
Notifications
Approval notification and tracking
Sends instant notifications for new approvals, provides a dashboard view of pending items, and streamlines manager actions.
View approvals
View pending approvals
Shows managers all pending requests requiring their action.
