Incident management

Streamline incident reporting and resolution with automated diagnostics, knowledge suggestions, and real-time tracking for IT teams.

Capabilities

End-to-End IT incident orchestration

Automate detection, triage, and resolution while integrating with IT systems and human oversight.

Create incident

Captures incident details from users, standardizes input, and initiates the workflow to reduce manual entry errors.

Create incident

Automatically creates incidents in ITSM platforms, ensuring accurate, synchronized records across systems.

Outage insights

Analyzes system data to identify outages, alerting IT and providing context for faster root cause analysis.

Knowledge recommendation

Recommends relevant knowledge base articles to users during incident creation, reducing unnecessary tickets.

Endpoint remediation

Executes automated endpoint checks and fixes via Nexthink, resolving common issues before escalation.

Ticket management

Tracks, updates, and routes tickets with full context, enabling IT to resolve cases efficiently and reduce duplicates.

Outcomes

Improve IT responsiveness, reduce repetitive tickets, and increase user satisfaction with faster fixes.

of incidents resolved at self-service or endpoint level

reduction in employee downtime per incident

reduction in recurring incidents through proactive outage insight identification and root cause resolution

Related use cases

Explore how automated workflows and diagnostics can elevate your IT support and reduce incident backlogs.