Integrations
Endpoint analytics
Identity and access management
ITSM
Knowledge base systems
Communication and collaboration channels
Pre-built Applications
Ready-to-deploy applications across industries and functions.
Application Accelerators
Leverage pre-built AI agents, templates, and integrations from the Kore.ai Marketplace.
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IT
Incident management
Enable self-service issue logging and diagnostics to reduce duplicate tickets and accelerate resolutions.
Workflows
- Create incident
- Create an incident in SOR
- Outage insights
- Knowledge recommendations
- Endpoint remediation (Nexthink)
- Incident ticket management
Statistics
- 20–40% reduction in resolution cycle time
- 25–30% decrease in duplicate incidents
- 15–25% improvement in first-contact resolution rates
- 30–50% increase in employee self-service rates
Business Impact
- Accelerate incident resolution
- Reduce IT support costs
- Enhance employee productivity
- Improve IT service quality and user satisfaction
- Minimize business disruption through proactive remediation
Integrations
