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ChatGPT enhances Conversational AI but it’s not a business solution
ChatGPT and conversational AI systems are similar but not directly comparable; check out how we can use both technologies to revolutionize customer interactions.

How to reduce contact center hold times to increase customer satisfaction
Modern-day customers expect prompt and efficient service when they reach out to a company which can be hindered by long hold-times in the contact center - a frustrating part of the customer experience.

Chatbot Use Cases Transforming Enterprises
Explore top AI chatbot use cases in 2025-2026 across healthcare, banking, insurance, HR, and travel, driving automation and enterprise efficiency.

How to train virtual assistants on dialog intents on the Kore.ai XO Platform
Dialog intents are predefined actions that an intelligent virtual assistant or chatbot can perform in response to user input during a conversation.
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