AI Solutions
AI Solutions
AI for Work

Search across silos. Automate workflows. Orchestrate AI agents. Govern with confidence.

learn more
features
Enterprise SearchIntelligent OrchestratorPre-Built AI AgentsAdmin ControlsAI Agent Builder
Departments
SalesMarketingEngineeringLegalFinance
PRE-BUILT accelerators
HRITRecruiting
AI for Service

Leverage Agentic capabilities to empower customers and create personalized experiences.

learn more
features
AI agentsAgent AI AssistanceAgentic Contact CenterQuality AssuranceProactive Outreach
PRE-BUILT accelerators
RetailBankingHealthcare
AI for Process

Streamline knowledge-intensive business processes with autonomous AI agents.

learn more
features
Process AutomationAI Analytics + MonitoringPre-built Process Templates
Use Cases
Zero-Touch IT Operations Management
Top Resources
Scaling AI: practical insights
from AI leaders
AI use cases: insights from AI's leading decision makers
Beyond AI islands: how to fully build an enterwise-wide AI workforce
QUICK LINKS
About Kore.aiCustomer StoriesPartnersResourcesBlogWhitepapersDocumentationAnalyst RecognitionGet supportCommunityAcademyCareersContact Us
Agent Platform
Agent Platform
Agent Platform

Your strategic enabler for enterprise AI transformation.

learn more
FEATURES
Multi-Agent Orchestration
AI Engineering Tools
Search + Data AI
AI Security + Governance
No-Code + Pro-Code Tools
Integrations
GET STARTED
AI for WorkAI for ServiceAI for ProcessAgent Marketplace
LEARN + DISCOVER
About Kore.aiCustomer StoriesPartnersResource HubBlogWhitepapersAI Research ReportsNewsroomAnalyst RecognitionDocumentationGet supportAcademy
GET INVOLVED
AI PulseEventsCommunityCareersContact Us
upcoming event

CCW Berlin brings together international experts, visionary speakers, and leading companies to explore the future of customer experience, AI, and digital transformation in a dynamic blend of congress and exhibition

Berlin
4 Feb
register
Recent AI Insights
The AI productivity paradox: why employees are moving faster than enterprises
The AI productivity paradox: why employees are moving faster than enterprises
AI INSIGHT
12 Jan 2026
The Decline of AI Agents and Rise of Agentic Workflows
The Decline of AI Agents and Rise of Agentic Workflows
AI INSIGHT
01 Dec 2025
AI agents and tools: Empowering intelligent systems for real world impact
AI agents and tools: Empowering intelligent systems for real world impact
AI INSIGHT
12 Nov 2025
Agent Marketplace
More
More
Resources
Resource Hub
Blog
Whitepapers
Webinars
AI Research Reports
AI Glossary
Videos
AI Pulse
Generative AI 101
Responsive AI Framework
CXO Toolkit
support
Documentation
Get support
Submit RFP
Academy
Community
COMPANY
About us
Leadership
Customer Stories
Partners
Analyst Recognition
Newsroom
Events
Careers
Contact us
Agentic AI Guides
forrester cx wave 2024 Kore at top
Kore.ai named a leader in The Forrester Wave™: Conversational AI for Customer Service, Q2 2024
Generative AI 101
CXO AI toolkit for enterprise AI success
upcoming event

CCW Berlin brings together international experts, visionary speakers, and leading companies to explore the future of customer experience, AI, and digital transformation in a dynamic blend of congress and exhibition

Berlin
4 Feb
register
Talk to an expert
Not sure which product is right for you or have questions? Schedule a call with our experts.
Request a Demo
Double click on what's possible with Kore.ai
Sign in
Get in touch
Background Image 1
Blog
Conversational AI
A Study Comparing RAG & Fine-Tuning For Knowledge Base Use-Cases

A Study Comparing RAG & Fine-Tuning For Knowledge Base Use-Cases

Published Date:
October 24, 2024
Last Updated ON:
November 10, 2025

The selection of technology should be driven primarily by the requirements and goals of a particular use-case or problem, rather than being determined solely by the capabilities or preferences of the available technology.

Introduction

Because I am interested and fascinated with technology, I tend to focus on the technology and not the use-case requirements.

However, for any organisation a fundamental principle in technology and product development should be identifying an appropriate use-case.

Hence emphasising that the selection of technology should be driven primarily by the requirements and goals of a particular use-case or problem, rather than being determined solely by the capabilities or preferences of available technology.

Technology must align with needs and different technologies excel in different areas. By focusing on the specific requirements of a use-case, you can choose the technology that best aligns with those needs. This ensures that the solution will be effective and efficient in addressing the problem at hand.

Tailoring the technology to the use-case allows for optimisation. This means you can choose the most appropriate tools, frameworks, languages, and platforms to achieve the desired outcome efficiently. It also enables you to optimise factors such as performance, scalability, and cost-effectiveness.

Stop trying to fit a solution into a predefined technology stack, approach problems with an open mind, exploring various options and selecting the one that best meets the requirements.

Having said all of this, solutions must be flexible and highly scalable.

In practice, this principle requires careful analysis and evaluation of the requirements, constraints, and objectives of the use-case before making decisions about the technology to be employed. It also involves ongoing assessment and adjustment as the project progresses and new information becomes available.

Back To The Study

This study examines the performance of both RAG and Fine-Tuning for the following large language models:

  • GPT-J-6B,
  • OPT-6.7B,
  • LlaMA &
  • LlaMA-2.

The study demonstrates that RAG-based architectures are more efficient than models produced with Fine-Tuning for Knowledge Base, Question-Answering implementations. And hence my introduction on the importance of the use-case.

This obviously does not say fine-tuning is less efficient than RAG, but it means that in this particular use-case and scenario RAG was more efficient.

The study points out that connecting RAG and Fine-Tuning is not trivial; in this study connecting, Fine-Tuned models with RAG can caused a deprecation in performance.

The flow diagram below illustrates the RAG model (best approach) used as a search engine based on the vector embeddings of sentences.

Vector embedded search in RAG
Vector search in RAG

Findings

When building LLM-based knowledge base systems, RAG (Retrieval-Augmented Generation) showcases superior performance compared to Fine-Tuned Models. RAG achieves this by harnessing indexing with embedded vectors, enabling the creation of a dataset conducive to rapid and efficient searches. Consequently, RAG surpasses the performance of fine-tuned models.

One prominent strength of RAG lies in its adeptness at managing hallucinations, which are instances of false information generated by the model.

RAG-based systems excel in minimising hallucinations, resulting in more precise and accurate outcomes when compared to fine-tuned systems.

The process of expanding RAG-based enterprise with new information is simpler and requires less computational effort compared to fine-tuning.

The simplicity of RAG-based systems stems from the straightforward process of integrating new data.

This involves simply appending the new information to the existing dataset. In contrast, FN often requires more intricate calculations, leading to increased complexity.

In Conclusion

This study illustrates the importance of determining the use-case and based on the requirements of the use-case, make technology decisions.

And when technology decisions are made, factors like scalability, flexibility and user-experience must not be neglected.

Find the study here.

Talk to an expert
Share
Link copied
authors
Cobus Greyling
Cobus Greyling
Chief Evangelist
Forrester logo at display.
Kore.ai named a leader in the Forrester Wave™ Cognitive Search Platforms, Q4 2025
Access Report
Gartner logo in display.
Kore.ai named a leader in the Gartner® Magic Quadrant™ for Conversational AI Platforms, 2025
Access Report
Stay in touch with the pace of the AI industry with the latest resources from Kore.ai

Get updates when new insights, blogs, and other resources are published, directly in your inbox.

Subscribe
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Recent Blogs

View all
Agentic AI in Retail: Transforming Customer Experience & Operations 
January 23, 2026
Agentic AI in Retail: Transforming Customer Experience & Operations 
Top Glean Alternatives (2026 Guide)
January 23, 2026
Top Glean Alternatives (2026 Guide)
AI Agents in 2026: From Hype to Enterprise Reality
January 16, 2026
AI Agents in 2026: From Hype to Enterprise Reality
Start using an AI agent today

Browse and deploy our pre-built templates

Marketplace
Reimagine your business

Find out how Kore.ai can help you today.

Talk to an expert
Background Image 4
Background Image 9
You are now leaving Kore.ai’s website.

‍

Kore.ai does not endorse, has not verified, and is not responsible for, any content, views, products, services, or policies of any third-party websites, or for any verification or updates of such websites. Third-party websites may also include "forward-looking statements" which are inherently subject to risks and uncertainties, some of which cannot be predicted or quantified. Actual results could differ materially from those indicated in such forward-looking statements.



Click ‘Continue’ to acknowledge the above and leave Kore.ai’s website. If you don’t want to leave Kore.ai’s website, simply click ‘Back’.

CONTINUEGO BACK
Reimagine your enterprise with Kore.ai
English
Spanish
Spanish
Spanish
Spanish
Get Started
AI for WorkAI for ServiceAI for ProcessAgent Marketplace
Kore.ai agent platform
Platform OverviewMulti-Agent OrchestrationAI Engineering ToolsSearch and Data AIAI Security and GovernanceNo-Code and Pro-Code ToolsIntegrations
ACCELERATORS
BankingHealthcareRetailRecruitingHRIT
company
About Kore.aiLeadershipCustomer StoriesPartnersAnalyst RecognitionNewsroom
resources
DocumentationBlogWhitepapersWebinarsAI Research ReportsAI GlossaryVideosGenerative AI 101Responsive AI frameworkCXO Toolkit
GET INVOLVED
EventsSupportAcademyCommunityCareers

Let’s work together

Get answers and a customized quote for your projects

Submit RFP
Follow us on
© 2026 Kore.ai Inc. All trademarks are property of their respective owners.
Privacy PolicyTerms of ServiceAcceptable Use PolicyCookie PolicyIntellectual Property Rights
|
×