Voice AI agents

AI that sounds and acts like your best expert

Deliver extraordinary, human-like experiences with voice AI agents that represent your brand, engage naturally, and take action autonomously.

Talk to an expert

Scale With AI Agents

The hidden complexity behind voice interactions

Customers have little patience for waiting on hold, awkward silences, or slow responses—making voice the most unforgiving channel to get wrong.

POOR UNDERSTANDING

Accents, mixed languages, background noise, and topic shifts confuse rigid systems, leading to lost context, misinterpretation, and repeated questions.

INTEGRATION COMPLEXITY

Great voice experiences require tight coordination across the voice stack. Fragmented solutions create integration headaches, and cause failures under peak loads.

IMPERSONAL EXPERIENCE

Weak emotion detection, inconsistent audio quality, and response delays result in awkward silences and robotic interactions that frustrate customers.

Voice reimagined

Kore.ai's voice AI agents listen actively, understand tone and intent, adapt to context in real time, and converse naturally, delivering extraordinary experiences and driving strong business outcomes.

Request a demo

Conversations that sound real, feel natural

Deliver high-quality voice experiences with AI that handles real world conversation complexity and challenging environments.

Lightning-fast responses

Low latency voice infrastructure ensures natural conversation flow without awkward pauses.

Seamless interruption handling

Manage mid-sentence interruptions or changes in context without sounding confused.

Background noise reduction

Maintain crystal-clear, intelligible conversations regardless of caller environment.

Conversations that represent your brand

Deploy AI agents that sound authentically like your brand while maintaining freedom to choose the best underlying architecture for your needs.

Customizable brand voice

Bring your own voice or choose from distinct voice profiles and configure tone, personality, and speaking style.

Architectural
flexibility

Choose your preferred ASR and TTS providers, switch between them seamlessly, or use real-time speech-to-speech models.

Configurable
guardrails

Define conversation boundaries, compliance rules, PII redaction, data encryption, and escalation triggers.

Pick up where your customers left off

Create connected customer journeys with context preservation across sessions and channels so customers never have to repeat themselves.

Get answers and take action

Search and act on your enterprise knowledge sources to find relevant, precise answers and get things done for your customers such as updating accounts, scheduling appointments or setting up autopay.

Plug into your contact center infrastructure

Deploy voice AI agents that integrate smoothly with your telephony and routing systems handling customer queries when invoked and transferring callers to the best-suited live agents when needed.

Streamline agent management

Build, deploy, monitor, and optimize your voice AI agents from a single, enterprise-ready platform that scales quickly, delivers measurable outcomes, and keeps you in control.

Handling mission-critical volumes for the Fortune 500

A modern, enterprise-grade voice foundation that handles peak demand, ensures consistent high-quality audio, and enables smooth multi-agent workflow execution.

REsILIENT INFRASTRUCTURE

Deliver high-quality, low-latency voice interactions with a native voice infrastructure that scales globally and processes billions of interactions every year.

CUSTOM CONFIGURATION

Execute multi-step workflows on a flexible system that manages complexity in the background and keeps customer conversations simple and effortless.

Agentic Intelligence

Drive better outcomes with AI architecture that selects the right reasoning model, dynamically injects real-time context, and orchestrates specialized agents.

Recognized by industry analysts

Leader in Everest Group Conversational AI and AI Agents in CXM Products PEAK Matrix® Assessment 2025

In its assessment of 26 providers in customer experience management, Everest Group named Kore.ai a Leader for its ability to support complex, multi-step customer interactions through advanced AI agents, strong orchestration, and deep enterprise integrations.

Get access to the report

Kore.ai named a leader in the Forrester Wave™: Cognitive Search Platforms, 2025

In its evaluation of 14 vendors on 21 criteria, Forrester recognized Kore.ai as a leader in the Forrester Wave™: Cognitive Search Platforms 2025 report. Kore.ai received the highest score possible across 11 criteria and ranked highest in the strategy category.

Access the Report

Kore.ai named a leader in Gartner® Magic Quadrant™

The Gartner® Magic Quadrant™ for Conversational AI Platforms now includes conversational AI agents and tools increasingly leveraging generative AI. This report guides application leaders in selecting conversational AI platforms for complex automation and multimodal interactions.

GET ACCESS TO THE REPORT

Gartner Magic Quadrant for Conversational AI Platforms June 2025 showing leaders like Google, Kore.ai, and Cognigy, as well as challengers, visionaries, and niche players positioned based on ability to execute and completeness of vision. Ideal for enterprise AI solution comparisons

Leader in IDC MarketScape: Worldwide General-Purpose Conversational AI Platforms 2025 Vendor Assessment

IDC defines Conversational AI as platforms that enable human-like, multilingual interactions across and task automation using speech, language, generative, and agentic AI with growing emphasis on voice-first experiences and speech-to-speech translation.

Trusted by industry leaders

Discover how leading global organizations deliver value with Kore.ai

EU health insurance payer transformed member and provider experience

42%

contacts handled by Voice AI agents

28%

improvement in member satisfaction

$12.5M

in annual savings

International retail bank realizes business gains with voice AI agents

95%

AI agent
accuracy

60%

self-service containment

$30M

savings in
2 years

Large US telco elevates their service with AI agents for 370M yearly interactions

20%

increase in AI agent support

50+

voice self-service use cases

$140M

three-year cost reduction

Discover the full solution

Explore how an agentic customer service platform can transform your customer service operations from cost center to experience center—delivering the speed customers expect, experience that builds loyalty, and efficiency that improves margins.

AI for Service Overview

Leverage Generative AI innovation to empower customers and create differentiated service experiences.

Learn more

AI agents

Deliver exceptional, human-like experiences that speak your brand tone, engage naturally and takes action autonomously with enterprise-grade AI architecture.

Learn more

Contact Center AI

Enhance service with a customer experience platform that combines intelligent self-service, advanced routing, and real-time human agent assistance.

Learn more

Agent AI

Empower human agents with real time AI support that summarizes interactions, guides responses with dynamic playbooks, and coaches in the moment elevating their productivity and performance.

Learn more

Quality AI

Provide automated scoring across 100% of voice and chat conversations between agents and customers using the power of AI to help transform your quality assurance process and workflows.

Learn more

Outbound Campaigns

Stay ahead of customer needs with AI-powered outbound campaigns that deliver timely promotions, reminders, and follow-ups across voice and digital channels.

Learn more

Voice AI agents

Deliver exceptional, human-like voice experiences that speak your brand tone, engage naturally and takes action autonomously with enterprise-grade voice infrastructure.

Learn more