Banking

Dispute management

Accelerate dispute intake and resolution with structured workflows that reduce manual effort, improve timelines, and ensure compliant handling

Capabilities

End-to-end dispute resolution and tracking

Automate dispute intake and resolution with structured workflows that ensure compliance and reduce manual effort

Faster resolution

Dispute handling

Manage dispute intake and resolution across channels, with AI agents that collect required information, initiate workflows, and ensure compliant processing

PCI compliant disputes

Dispute classification

Capture dispute details, classify dispute types, and retrieve transaction data from card systems, ensuring complete intake and compliant case initiation

Chargeback ready

Dispute intake and routing

Capture dispute details, classify dispute types, and retrieve transaction data from card systems, ensuring complete intake and compliant case processing

Outcomes

Accelerate resolution, reduce risk

Automate dispute intake and handling through structured workflows, reducing manual effort, improving timelines, and ensuring compliant processing

30–50%

reduction in manual dispute handling

20-40%

reduction in processing costs

10-20%

reduction in chargeback losses

Related use cases

Accelerate dispute resolution and recovery

Ready to accelerate dispute resolution?

See how Kore.ai automates dispute intake and handling to reduce manual effort, improve timelines, and ensure compliant processing.