Empowering financial advisors with secure, intelligent AI Support

Overview

A leading global financial services company set out to transform the way its advisors and clients interact by using scalable, AI-driven automation. Given the company’s wide range of offerings—from wealth management to trading platforms and internal support—it needed a secure, intelligent solution that could deliver compliant, personalized support across all business areas.

The organization partnered with Kore.ai to launch a next-generation conversational AI platform that drives advisor productivity, improves client experience, and enhances compliance across all channels.

The challenge

The company faced significant challenges managing large volumes of inquiries from clients and financial advisors—while meeting strict regulatory requirements. Key hurdles included:

• Supporting diverse financial services across wealth management, E-Trade, and internal operations
• Ensuring compliance with evolving financial regulations in all digital interactions
• Scaling automation without sacrificing personalized client engagement
• Integrating AI solutions into complex legacy systems with minimal disruption

The solution

Kore.ai implemented a robust, secure AI agent platform tailored to the company’s unique operations and compliance needs:

• Conversational AI agents that understand and respond to complex financial queries
• Secure orchestration layer ensuring compliance across all interactions
• Support for multiple channels, including voice, chat, and mobile apps
• Seamless integration with internal systems, tools and workflows
• Continuous learning and improvement powered by advanced Natural Language Understanding (NLU)

Business impact

This deployment delivered measurable business outcomes across key areas:

• Increased financial advisor efficiency with a targeted 12% reduction in time taken, freeing advisors to focus on high-value client engagement
• Enhanced client satisfaction with an anticipated 22% increase in employee satisfaction, driven by personalized, accessible support
• Faster response and resolution rates across client and internal inquiries
• Strengthened compliance through real-time monitoring and governance
• Increased financial advisor efficiency, freeing time for high-value client engagement
• Strengthened compliance through real-time monitoring and governance
• Faster response times and resolution rates across client and internal inquiries
• Strengthened compliance posture with real-time monitoring and governance
• Enhanced client satisfaction through personalized, accessible support

Client testimonial

The Kore.ai advantage

Kore.ai enabled this transformation in their financial services space by delivering:

• Enterprise-grade security and compliance built into every interaction
• Highly customizable, low-code environment for rapid deployment
• Omnichannel conversational AI designed for financial services complexity
• Deep integration capabilities with legacy and modern systems

Next steps

Discover how Kore.ai empowers financial institutions to deliver secure, intelligent client experiences at scale.