Optimized AI for CX
Customer journeys are connected across every channel
Complicated requests get finished and don’t require handing off
Service quality holds even as your AI evolves
Operational costs don’t escalate with increased CX volumes
Customer experiences get smarter on their own over time
Serving customers today at scale
Proven AI, remarkable customer expierences
AI agents guaranteed to behave before, during, and after every interaction.
Automate customer service with personalized support at scale.
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Faster responses
Sub-second responses that keep conversations moving.
Every customer. Every language.
Natural multilingual conversations with seamless language switching.
Persistent memory
Context carries across channels and sessions so customers never have to repeat themselves.
Humans when it matters
Context-rich handoffs that pick up exactly where AI leaves off.
Grounded in knowledge
Instant access to your data for accurate, hallucination-free answers.
Plugs into your stack
Connects to the systems you already use right out of the box.
Make human agents better, faster, and more efficient.
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Policies enforced. Every time.
Compliance rules are enforced at the engine level, outside the LLM. No AI response can override a policy constraint. Same situation, same behavior, every time.
Every decision, fully visible.
Every agent action and outcome is fully traced and auditable. Not a sample of interactions. All of them. 100% observability, built in.
Improves itself. Continuously.
Every conversation feeds back into the platform. Performance gaps are surfaced automatically. Improvements applied continuously, without manual engineering effort.
Improve every interaction, process, and workflow with AI.
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Custom evaluation criteria
Set your own scoring rules instead of a generic template, so you measure what matters to your business.
Conversation mining
Filter thousands of calls down to the ones worth listening to, by sentiment, keyword, or outcome.
AI-assisted manual audits
Review only what AI flags for adherence gaps, violations, or missed steps, and leave feedback right where it matters.
Performance insights
Track empathy, compliance, and talk time trends across agents, not just one bad call.
Topic discovery
See what customers are actually calling about before it becomes a trend.
Quality AI dashboard
One view of audit progress, coaching status, and score trends, instead of chasing numbers across tabs.
Make your contact center work in the agentic AI era.
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Omnichannel engagement
Deliver seamless experiences across voice, chat, email, messaging, and digital channels.
AI-powered routing
Unify AI agents, live agents, and intelligent assistance across every customer journey.
Agent desktop
Handle every interaction from a unified, AI-enhanced workspace across all channels.
Supervisor desktop
Monitor queues and agents in real time, intercept live conversations, and act before service levels are breached.
Workforce management
Forecast demand, schedule agents, and track adherence to keep operations efficient and staffed at the right levels.
Enterprise Knowledge
Ground every interaction in trusted enterprise knowledge and business data.
Pre-built applications ready to work
Leverage a ready-to-use application forged in the largest global enterprises.
The heavy lifting is already done
100+ pre-built use cases across high-value focus areas, with integrations and HIPAA compliance built in. Your SOPs are applied on top, configuring the specifics.
Live in weeks
Governed out of the box
Extend easily with {Artemis}
Personalized banking experiences with AI
AI agents deliver secure, personalized banking experiences that help customers complete everyday banking tasks faster while connecting people, systems, and data across every interaction.
Account management and servicing
Payments, transfers, and bill pay
Card support and dispute management
Purpose-built retail use cases
From agentic product discovery to returns automation, AI for Retail ships with the highest-value retail workflows ready to deploy. No building from scratch, no guesswork on what to prioritize.
Governance and compliance built in
Built to customize
Connects out of the box
Our integrations
Trusted by leaders. Proven in production.
Fortune 100 financial instituion
Annual voice interactions handled
1.5M
Automation rate
42.3%
projected annual savings
$1.9M
Languages supported
23
New modernized treasury and trade banking operations with AI-powered voice automation, replacing legacy IVR while supporting 1.5 million annual voice interactions across 23 languages.
California-based healthcare provider
Revenue INcrease due to auto appointment scheduling
3.2M
Containment rate
24%
Return on Investment (ROI)
468%
Transformed patient access with Kore.ai AI agents, automating routine healthcare workflows while delivering seamless multilingual and after-hours support.
Europe's leading automotive e-commerce platform
Reduction in agent workload
30%
Improvement in first contact resolution
15%
Reduction in average handle time
20%
Increase in self-service usage
20%
Surging order volumes and repetitive multilingual inquiries were overwhelming the service team. Kore.ai delivered automated routine support across 27 countries.
A leading US fiber and broadband provider
Digital containment rate
67%
Annual self-service search interactions
4M+
Agent ai assisted interactions
5.8M+
Conversations Processed
1.8M+
Growing digital inquiry volumes were straining live agents and creating inconsistent service experiences. Kore.ai delivered automated interactions and scale without adding headcount.
Fortune 100 investment management company
Retirement plan participants
50M+
Self-service success rate
85%
Projected annual savings
$3.1M
Automated withdrawal requests
↑
Transformed retirement plan participant support with AI-powered service automation, delivering plan-aware self-service while automating high-volume retirement requests for millions of plan participants.
The world's largest onboard wellness provider
TRAVELER QUERIES AUTOMATED
75%
Faster Rebooking
68%
Travel-specific AI Solutions
20+
Conversations Processed
2.8M+
Delivered faster, more consistent service across every channel. Customers now receive immediate answers, while agents can focus on complex conversations that require a human touch.
Leading property & casualty insurer
Policyholder requests automated
75%
Reduction in operational costs
~25%
Improvement in NPS
30%
Monthly member interactions
120K+
Transformed customer service with AI-powered automation, delivering always-on support across voice and digital channels, while handling more than 120,000 customer interactions each month.
What this changes for enterprise CX AI.
The queue becomes optional.
Customers get answers, complete requests, and achieve faster resolutions through natural, personalized conversations.
Expert guidance becomes automatic.
Agents get guidance, complete work faster, and deliver better customer outcomes with real-time, personalized assistance.
Every interaction makes service smarter.
Every conversation makes the next interaction better, improving customer experiences, agent performance, and outcomes.
Analyst recognition
As enterprise AI moves from experimentation to production, the 2026 report helps application leaders select platforms for enabling complex and scalable AI assistants and conversational AI agents.
The assessment examines vendors on the strength of their current offering, strategy, and customer feedback, with a strong focus on application and agent development, resource orchestration, personalization, memory and context, analytics, governance, and enterprise scalability.
The research assesses providers on vision and capability, market impact, multi-agent orchestration, governance, enterprise integrations, agent lifecycle management, and support for scalable, goal-driven automation across complex enterprise workflows.
Enterprise AI trust and reliability.
Trust is engineered into every layer from security and governance to compliance, observability, and responsible AI controls.
Related Resources
AI agents in finance & banking: 12 proven use cases (2026)
AI agents in healthcare: 12 real-world use cases (2026)
AI agents in retail: 12 proven use cases & examples (2026)
{Artemis} is the foundational reason why enterprises trust kore.ai
AI programmable is the new AI advantage
Get to ROI faster
AI builds, runs evals, and optimizes quality agents for production with speed
GoVERN WITH CERTAINLY
Evaluate, trace, and audit every agent session, that's 100% observability
BUILT FOR INDUSTRY PACE
Your logic is built to outlast innovation, regardless of the model
Invented for the agentic era. Shaped by a decade of hard-earned enterprise AI learnings.
Scale with AI
Move AI agents into production across workflows, systems, and channels.
Trust agents in production with visibility into how they perform and impact the business.
Optimize with AI
Your agents inherit the curve
AI is on an exponential growth curve; the Al-programmable platform rides it by design. Every model gain in reasoning, tool use, and context lands inside your agents automatically. No rebuild. No catch-up.
What {Artemis} changes
Challenges to outcomes
The Problem Today
How { Artemis } solves it
1
Fragmented customer journeys
Customers repeat themselves across channels; disconnected voice & digital experiences
Connected journeys across every channel
Customers never repeat themselves, agents always have context
2
Legacy automation ceiling
Complex servicing, exception handling & multi-turn conversations still require human effort
Automates policy-heavy, multi-step CX work that chatbots couldn't handle
Faster time to value with less engineering effort
3
Inconsistent service experiences
AI behaviour drifts as prompts or models change; limited operational visibility across workflows
Consistent, governed interactions at scale
Trust survives model swaps, prompt changes, or workflow updates
4
Governance & compliance risk
Regulated interactions require auditability; AI unpredictability blocks expansion into high-stakes CX workflows
Confident AI adoption in regulated CX
Compliance stays intact as AI expands across more workflows and geographies