What we believe you will learn

• What is agentic AI and how it differs from rule-based automation and copilots
• The agentic AI value chain across design, build, operate, monitor, and optimize
• The market trends driving and challenging enterprise agentic AI adoption
• Key buyer considerations and sourcing criteria for platform selection
• Kore.ai's strengths and positioning as assessed by Everest Group

Why this assessment matters

Agentic AI is not an incremental improvement on existing automation. Everest defines it as systems that "autonomously interpret business objectives, decompose them into sequenced sub-tasks, and execute coordinated actions to drive measurable outcomes." The shift is from static workflow automation to dynamic, goal-driven execution.

The 2026 PEAK Matrix assessed 27 providers on vision, technology architecture, orchestration maturity, governance mechanisms, and market impact. In our view, this is the most rigorous vendor landscape available for enterprises evaluating agentic AI today. This recognition is a testament to the platform's ability to handle complexity, scale, and governance demands of the real enterprise agentic systems.

CEO Message

Read the full assessment

The agentic AI market is moving fast and platform decisions made today will define enterprise AI capabilities for years ahead. Read the full report to understand where the market is heading, what separates mature platforms from the rest, and why Everest Group positioned Kore.ai as a Leader.

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