Why this report matters

"Agentic AI Is Everywhere — Pick Vendors Who Make It Useful." We believe this statement succinctly reflects the central message of The Forrester Wave™: Conversational AI Platforms for Employee Services, Q3 2026. As conversational AI platforms have largely completed their shift to agentic architectures, AI agents are becoming more capable of reasoning, orchestrating work and acting on user goals across enterprise systems. The report examines how effectively vendors translate those capabilities into practical value for employees. 

To help technology leaders evaluate this shift, the report provides a framework for evaluating platforms across current offering and Strategy. Customer Feedback It examines the capabilities that increasingly determine enterprise success, including implementation support, prebuilt assets, application and agent development, resource orchestration, personalization and context, analytics, innovation, roadmap and pricing flexibility. 

Forrester's recommendation for buyers

Vendor assistance and premade assets are key to time to value. Prospects should scrutinize providers' customer success approach and how they ensure customers realize value. Testing the tools isn't enough. 

What we believe you'll learn

• why employee AI now requires more than conversational capabilities
• what capabilities matter most when evaluating enterprise AI platforms
• how context, governance and innovation influence enterprise AI success

Why Kore.ai matters

Among the 13 vendors evaluated, Kore.ai was named a Leader, receiving the highest possible scores in 11 out of 26 criteria, including Innovation, Application and Agent Development Tools, Personalization, Memory and Context, Analytics, Domain Depth, and Scalability and Reliability, as well as five others.

This marks Kore.ai’s Leader recognition across The Forrester Wave™: Conversational AI Platforms for Employee Services, Q3 2026, The Forrester Wave™: Conversational AI Platforms for Customer Service, Q2 2026, and Forrester Wave™: Cognitive Search Platforms, Q4 2025. Together, Kore beileves these recognitions reflect the breadth of a unified platform supporting key enterprise AI use cases across employee services, customer service and enterprise knowledge.

See the full evaluation

Get the complete The Forrester Wave™: Conversational AI Platforms for Employee Services, Q3 2026 report and discover why Kore.ai was recognized as a Leader. See how Forrester evaluated 13 conversational AI platforms and why Kore.ai received the highest possible scores in 11 evaluation criteria. Whether you're evaluating AI for HR, IT, or other employee services, we're ready for the conversation.
‍