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Contact Center AI [overview]

Contact Center AI [overview]

Contact Center AI interface showing a live interaction with an anonymous caller connected to agent Sethu KS. The summary notes the bot transferred the customer to an agent but could not complete the request due to an error. The interface displays call details, including caller and callee numbers, call duration of 16 minutes, connection start time, conversation ID, and call controls such as mute, hold, keypad, transfer, and end. Recent visit history and connection details like source and user ID are visible on the right panel. The left panel shows recent queues and messages in the contact center.

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