AI for Service
BFSI experiences that deliver great outcomes.
AI that handles banking, insurance, and financial services requests faster - coordinating self-service and agent support with shared context and built-in compliance.
LET'S TALK
20 minutes · no obligation
BFSI
SOC 2 Type II · ADA compliant · PCI-aligned
85.7% of digital requests resolved without an agent handoff
One regional bank's AI Agents now resolve the majority of digital banking inquiries automatically - freeing agents for the moments that need a human.
SOC 2 Type II · ADA compliant · PCI-aligned
What BFSI leaders are up against
Frustrated customers
SLOW ANSWERS
Long wait times, incorrect bot responses, and difficulty getting the right answer quickly.
Lack of personalization
GENERIC EXPERIENCE
Legacy systems can't do 1:1. Customers get generic interactions that feel scripted, not valued.
Inefficient agents
MANUAL WORKLOAD
Too much time spent searching for information and handling repetitive requests manually.
What changes for BFSI
CONNECTED SERVICE
Self-service and agent support, working from shared context
Customers resolve routine requests on their own; reps get next-best-action guidance for everything else - both audited end to end.
600K+
conversations resolved annually by one BFSI brand's AI assistant - with CSAT that outperforms live channels
$1.9M
saved by a Fortune 50 financial institution automating 1.5M voice interactions
MEET YOUR CONTACT
DK Sharma
President & COO, Kore.ai
Former CIO of Citigroup International and CEO of a payments startup, DK has sat on both sides of the table on bank technology. Today he works with banks, insurers, and financial services firms on where agentic AI actually reduces cost and risk - not where it sounds good in a slide.
Connect with DK on LinkedIn ↗
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Let's talk BFSI
Submit your details, and we will reach out to find a time to connect. No sales deck, just a conversation about AI for your BFSI business.