Transform your organization and deploy AI agents with confidence with the most advanced AI agent platform and proven AI agent solutions.
Reimagine
the enterprise
I
O
with AI
With Kore.ai, accelerate the speed of business for work, service, and process.
We learned from the best
We’ve built our business by serving Enterprise customers, where the challenges are hardest. Today, hundreds of enterprises trust Kore.ai to reimagine their businesses with AI.
Our enterprise AI solutions
Reimagine your business with AI Agents that embed AI where the value is.
AI for Work
Empower employees with AI agents that retrieve enterprise knowledge, automate workflows, and boost productivity through intelligent automation and insights.
AI for Service
Revolutionize customer experiences with AI agents that provide 24/7 support and human-like interactions on all channels. Give human agents the upper leg with their own AI agent to guide them.
AI for Process
Streamline business operations with autonomous agents that orchestrate complex workflows, optimize processes, and deliver measurable ROI at enterprise scale.
THE KORE.AI STACK
The single AI ecosystem
for your business
Reduce the friction and chaos of getting from experiments to working AI agents.
Click to explore ecosystem
Enterprise Data Sources
- Enterprise Apps
- Unstructured Data
Enterprise Integrations
- Channels
- Contact Center
- ASR/TTS/AI Models
- Tools/Dialogs
- API Hooks / SDK
- Assistant Chat
- Cloud/Infra
Hover over image to learn more
Agent Marketplace
Pre-built Industry Solutions250+ Agent & Tool Templates
AI for BankingAI for HealthcareAI for RetailAI for ITAI for HRAI for Recruiting
The Kore.ai Marketplace and Industry Solutions are an open, customizable AI agent collection that empowers enterprises and developers to rapidly deploy AI-powered agents, tools, and pre-built templates—accelerating time-to-value, simplifying integration, and enabling scalable automation across business functions and industries.
AI for Work
- Custom AI agents
- Enterprise search
- Work orchestrator
- Pre-built AI agents: HR, IT, Recruiting
AI for Work is built for employees across departments. It enables teams to create custom AI agents that boost productivity by automating repetitive workflows, retrieving knowledge using RAG, and orchestrating operations—all from a single interface. This gives employees the tools to work smarter, not harder. Learn more
AI for Service
- Custom AI agents
- AI contact center
- Agent assist
- Pre-built AI agents: Banking, Healthcare, Retail
AI for Service is a solution that enables contact centers to build customer service AI agents that deliver human-like self-service, assist live agents intelligently, and drive continuous improvements. Every customer interaction becomes more personalized, efficient, and scalable. Learn more
AI for Process
- Triggers, Workflows & AI Agents
- Human-in-the-loop reviews & approvals
- Process Monitoring Tools
- Pre-built process templates
AI for Process enables process improvement professionals to build AI agents that automate complex, cross-functional backend processes, enforce compliance, and surface contextual, actionable insights. This ensures consistent outcomes, smarter decisions, and greater enterprise agility. Learn more
Multi-Agent Orchestration
- Multi-agent Collaboration, Supervisor, Agent Memory (long & short term), Agent Tools, Guided to Full Autonomy, DialogGPT, Inter Agent Protocols (A2A etc.)
Multi-agent orchestration gives AI agents the ability to collaborate contextually, share memory, and operate across different autonomy levels—from simple tasks to fully orchestrated decision-making. With support for frameworks like DialogGPT, we enable rich, end-to-end reasoning across complex workflows. Learn more
AI Engineering Tools
- Prompt Studio, Evaluation Studio, Model Hub, Model Factory
The Kore.ai Agent Platform has three AI engineering tools to accelerate development. Model Hub connects open-source, commercial, or fine-tuned models to the platform. Prompt Studio optimizes performance by testing prompts across models—or by using one of our 75+ prebuilt ones. And Evaluation Studio gives you real-time insights to monitor and refine agent performance. Learn more
Search and Data AI (Agent Context)
- 100+ Connectors, Agentic RAG, Knowledge Graph + Multi-Vector, Teachability
Our Search AI and Data AI platform layer enables powerful information retrieval with intelligence and flexibility built in. With 100+ pre-built search connectors and native support for agentic RAG, you can retrieve contextual answers from across your enterprise data. Learn more
Observability
- Agent Tracing, Insights, Analytics, Monitoring Events
With built-in Observability, teams get deep visibility into agent performance through tracing, real-time AI analytics, monitoring events in detailed audit logs, and actionable insights. This ensures AI behavior is transparent, measurable, and compliant with AI governance policies. Learn more
No-code &
Pro-Code Tools
- No-code builders, SDKs, Pro-code extensions, Templates, MCP Integrations
No-code, Pro-code Builder Capabilities enable teams to rapidly build and manage AI agents at scale. Use no-code tools to design agents, tools, and workflows through an intuitive interface. Accelerate development with AI agent templates and pro-code extensions for deeper customization. Learn more
AI Safety, Security, Compliance & Governance
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Guardrails, RBAC, Versions, Audit Logs, Enterprise-grade security, Compliance
With AI safety, compliance, and governance, we offer enterprise guardrails to enforce policies, meet regulatory standards, and ensure responsible AI behavior at scale. From compliance frameworks to robust access controls and ethical safeguards, the platform is built for trust and accountability. Learn more
Enterprise App Integrations
- +100 more
Seamlessly connect your AI agents to core business applications like Salesforce, SAP, Epic, and more to access and act on structured enterprise data. Learn more
Unstructured Data Integrations
- +70 more
Enable AI agents to retrieve insights from files, chats, wikis, and collaboration tools like SharePoint, Slack, Confluence, and Google Drive—no manual digging required. Learn more
Channels
Enable your AI agents to communicate with your employees or customers through their preferred channels – messengers, social media, email, live chat, voice, and more. Learn more
Contact Centers
Empower AI agents to work alongside your existing contact center solutions like NICE, Genesys, and Salesforce Service Cloud to deliver faster, context-aware support. Learn more
ASR, TTS, AI Models
- +Others
Integrate with leading AI models for automatic speech recognition, text-to-speech, and natural language understanding—supporting real-time voice and chat interactions. Learn more
Tool/Dialog Integrations
- 100+ Integrations
Plug into 100+ prebuilt tools and dialog components that accelerate automation, decision-making, and workflow execution directly from within conversations. Learn more
API Hooks & SDKs
Extend and customize AI agent behavior using developer-friendly APIs and SDKs—tailor integrations to your exact business needs. Learn more
Assistant Chat
Deploy AI-powered chat experiences across digital touchpoints—web, mobile, or in-app—to assist users with tasks, support, and transactions. Learn more
- K8S, VMs
- Private VPC
- On Premise
Connect any cloud service provider like AWS, Microsoft Azure, and Google Cloud. Learn more
What sets
Kore.ai apart
We go beyond delivering the ordinary to support reimagining every aspect of your business.
Recognition
Gartner Emerging Leader in genAI eMQs.
Kore.ai is positioned as an emerging leader in both Gartner’s eMQ for generative AI: Generative AI Engineering eMQ, and GenAI Applications eMQ.
Customer testimonials
Discover how organizations deliver AI value with Kore.ai
Morgan Stanley
“What I was really trying to solve was how to give 15–20 minutes back each day to our financial advisors. That extra time lets them reach out to customers more quickly, more effectively, or even make one additional phone call — and that’s a real revenue driver for us.”
Shailesh Gavankar
Head of AI Strategy & Execution
AMD
“As a global leader in AI, we saw a clear opportunity to bring that leadership into our own workplace. Our work with Kore.ai shows what’s possible when you use AI not to replace people, but to enhance how they work, connect, and lead.”
Mark Jackson
Director, Global HR Technology
Mphasis
“We are proud to be a strategic implementation partner of Kore.ai, and we feel especially confident knowing that Kore.ai’s foundation on AWS, delivering unmatched reliability and scalability.”
Nitin Rakesh
CEO, Mphasis
AMD
“In the moments that matter most, of course, employees want to connect with people. GenAI frees HR professionals to engage with the employees they serve and be present in the interactions that deliver higher satisfaction.”
Robert Gama
SVP & Chief Human Resources Officer
Microsoft
“Our strategic partnership with Kore.ai marks a significant milestone in our mission to accelerate enterprise AI transformation. By integrating Kore.ai’s advanced conversational and GenAI capabilities with Microsoft’s robust cloud and AI services, we are enabling enterprises to adopt AI at scale and with enterprise-grade security. This collaboration will empower businesses to streamline their operations, enhance productivity, and drive innovation across key sectors.”
Puneet Chandok
President, Microsoft India and South Asia
AMD
“We knew this wasnt just about automating tasks — it was about creating a smarter, more intuitive HR experience. By designing with our employees in mind, we’ve built a solution that’s fast, reliable, and ready to evolve with our business.”
Lesa Sayer
CVP, Global HR Shared Services
AWS
“We are excited to expand our collaboration and to reinforce our shared commitment to empowering customers in the AI era.”
Chris Casey
Head of AWS Partnerships, Asia-Pacific and Japan
Autodoc
“We are passionate about using technology to empower our people. That’s why we partnered with Kore.ai to integrate AI into our customer and employee support operations. We have observed 74% first-call resolution and significant savings. Our people are happier. We are excited about the simplicity, potential, and benefits AI for Work bring to the table.”
Yuliya Teteryuk
Customer Care Director
Guidewell
“This is about raising the bar—not just implementing technology, but evolving how we deliver healthcare support. With Kore.ai, we’ve moved from siloed experiences to a true ecosystem that’s modern, scalable, and member-centric.”
Anne Hoverson
VP, Digital Transformation & Strategy
Inception
“Partnering with Kore.ai aligns perfectly with our mission to develop AI-powered solutions that drive real business value to the customers in UAE and rest of the world.”
Andrew Jackson
CAIO, G42
Pfizer
“Since we started with Kore.ai, we’ve deployed 60 AI agents across the enterprise—covering research, development, medical, commercial, and manufacturing across global markets and multiple languages. We needed a scalable platform, and these agents will only continue to become more intelligent.”
Vik Kapoor
Head of GenAI Platforms & Products
Deutsche Bank
“I have the honour of representing Deutsche Bank HR, sharing our AI journey—from a humble FAQ chatbot in one region back in 2020 to a multi-jurisdiction automation strategy by 2025.”
Paul Hewitt
Head of AI Innovation & Digital Employee Experience, HR
Eli Lilly
“AI transformed our Tech@Lilly service desk, now handling 70% of requests, enabling colleagues to maximize productivity. ”
Michael Leist
Associate Director – Tech
Boardwalk REIT
“At Boardwalk, our commitment has always been to put residents first. Partnering with Kore.ai amplified our ability to deliver empathetic, timely service at scale. This is more than technology; it;s a foundation for smarter, more connected community expierence.”
Karine Dal Collo
Director of Custoemer Sevice
Strategic partners: Microsoft and AWS
We work with the worlds largest platforms. Check your provider for more information or start building via their marketplaces.
Kore.ai’s agent platform and business solutions are integrated with AWS services including Amazon Bedrock, Amazon Q and Amazon Connect to accelerate the deployment of AWS Al tools across business use cases. You’ll find Kore.ai on the AWS marketplace.
Enterprises can seamlessly deploy Kore.ai’s agent platform and business solutions within Microsoft environments including Azure Al Foundry, Microsoft Teams, Microsoft 365 Copilot, and Microsoft Copilot Studio to see Al value faster. You’ll find Kore.ai on the Azure Marketplace.
AI insights
Learn what’s hot in the AI market. These are the topics we belive will help you navigate how to build, deploy, and monetise quality AI agents.
Blog • 21 Feb, 2025
